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Getting the Job Done: Workarounds in Complex Digital Infrastructures
University West, School of Business, Economics and IT, Division of Media and Design. (LINA iAIL)ORCID iD: 0000-0003-1390-8379
Department of Computer Science, Reykjavik University (ISL).ORCID iD: 0000-0002-4563-0001
University West, School of Business, Economics and IT, Divison of Informatics. Department of Planning and Development, NU-Hospital Group, Trollhättan. (LINA iAIL)ORCID iD: 0000-0002-0493-8974
Department of Applied IT, University of Gothenburg.ORCID iD: 0000-0001-6636-055X
2022 (English)In: Exploring Digital Resilience / [ed] Cuel, R., Ponte, D., Virili, F., Springer, 2022, Vol. 57, p. 118-132Conference paper, Published paper (Refereed)
Abstract [en]

Work today consists of complex arrangements of loosely interrelated digital tools that shape work and form digital infrastructures. These digital infrastructures can either support or hinder the workers in their daily tasks. Working in an environment where some digital tools are designed for work purposes, and others without the proposed end-users in mind creates a need for improvisation. The consequence for workers may include finding various types of workarounds when shifting between digital tools. These workarounds become important for how work is performed. Through a multiple case study, this paper explores how workarounds are manifested in different work settings through four cases in the public sector. We conceptualize workarounds as practices of flexibility, efficiency, and responsibility, and show how workarounds result in new and innovative ways of working, which can be understood as a form of infrastructuring.

Place, publisher, year, edition, pages
Springer, 2022. Vol. 57, p. 118-132
Series
Lecture Notes in Information Systems and Organisation ; 57
Keywords [en]
Workarounds, Digital tools, Digital work, Digital infrastructures, Infrastructuring, Innovation, Public sector
National Category
Computer Sciences Pedagogy
Research subject
Work Integrated Learning
Identifiers
URN: urn:nbn:se:hv:diva-19035DOI: 10.1007/978-3-031-10902-7_9Scopus ID: 2-s2.0-85135169359OAI: oai:DiVA.org:hv-19035DiVA, id: diva2:1686720
Conference
ItAIS 2021: : Exploring Digital Resilience
Available from: 2022-08-11 Created: 2022-08-11 Last updated: 2024-04-08Bibliographically approved

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Willermark, SaraVallo Hult, HelenaNorström, Livia

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