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Subjectively Experienced Time and User Satisfactio: An Experimental Study of Progress Indicator Design in Mobile Application
University West, School of Business, Economics and IT, Division of Media and Design. (LINA)ORCID iD: 0000-0003-1390-8379
University West, School of Business, Economics and IT, Division of Media and Design. (LINA)
University West, School of Business, Economics and IT, Division of Media and Design. (LINA)
2021 (English)In: Proceedings of the 54th Annual Hawaii International Conference on System Sciences / [ed] Tung X. Bui, University of Hawaii , 2021, p. 4476-4485Conference paper, Published paper (Other academic)
Abstract [en]

In the user’s interaction with systems, waiting and interruptions often constitute a source of negative experiences. However, system response time can be difficult or impossible to control, due to for example poor internet connection. This study explores “subjective experienced time”, which refers to the users’ assessment of system response timeliness. The aim of this study is to gain increased knowledge of user satisfaction and subjectively experienced time in interaction with mobile applications. Thirty participants used and evaluated three mobile applications, containing unique stimuli in progress indicators. The results show correlation between progress indicators’ degree of feedback and the subjectively experienced time and user satisfaction. Contributions include increased insight into the somewhat complex connection between the degree of feedback, subjectively experienced time and user satisfaction, as well as design implications for user-centred design.

Place, publisher, year, edition, pages
University of Hawaii , 2021. p. 4476-4485
Keywords [en]
Human-Computer Interaction in the Digital Economy human-computer interaction: user experience: subjectively experienced time: critical design: mobile interaction
National Category
Human Aspects of ICT
Research subject
Work Integrated Learning
Identifiers
URN: urn:nbn:se:hv:diva-18002DOI: 10.24251/hicss.2021.543Scopus ID: 2-s2.0-85108379807ISBN: 978-0-9981331-4-0 (electronic)OAI: oai:DiVA.org:hv-18002DiVA, id: diva2:1625413
Conference
54th Hawaii International Conference on System Sciences 2021, January 4-8, 2021
Available from: 2022-01-07 Created: 2022-01-07 Last updated: 2022-03-29

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fulltext(397 kB)280 downloads
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Willermark, Sara

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Citation style
  • apa
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Language
  • de-DE
  • en-GB
  • en-US
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  • nn-NO
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More languages
Output format
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  • asciidoc
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