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Performance measurement systems, hierarchical accountability and enabling control
Department of Business Administration, School of Business, Economics & Law, University of Gothenburg, Gothenburg (SWE).
University West, School of Business, Economics and IT, Division of Business Administration. (iAIL LINA)ORCID iD: 0000-0001-8860-6944
Department of Business Administration, School of Business, Economics & Law, University of Gothenburg, Gothenburg (SWE).
2022 (English)In: Accounting and Business Research, ISSN 0001-4788, E-ISSN 2159-4260, Vol. 52, no 7, p. 865-889Article in journal (Refereed) Published
Abstract [en]

The theory of enabling control explains how the development and design of performance measurement systems (PMSs) induce subordinate managers to experience PMSs as enabling. However, PMSs are often vital to superior managers' control. The empirical research indicates that PMSs cease to be enabling when given a large degree of attention in control processes. We use a qualitative case study, abductive research, and a hierarchical accountability perspective to explore how superior managers' use of PMSs for control purposes may support subordinate managers' experience of PMSs as enabling. We show how superior managers' choices of how to use PMSs to demand and react to accounts may trigger subordinate managers to use the design characteristics of enabling control. We also show how PMSs can be important to superior managers' control and still be experienced as enabling by subordinate managers. We show the importance of two choices for superior managers' use of PMSs in hierarchical accountability: (1) extend performance evaluation over time and (2) limit the discretion for subordinate managers to play out within hierarchical communication.

Place, publisher, year, edition, pages
Routledge, 2022. Vol. 52, no 7, p. 865-889
Keywords [en]
Performance measurement system, hierarchical accountabilit, enabling control, management control
National Category
Business Administration
Research subject
Work Integrated Learning
Identifiers
URN: urn:nbn:se:hv:diva-17558DOI: 10.1080/00014788.2021.1940076ISI: 000697730700001Scopus ID: 2-s2.0-85115224898OAI: oai:DiVA.org:hv-17558DiVA, id: diva2:1609533
Funder
Forte, Swedish Research Council for Health, Working Life and Welfare, 2015-00758Available from: 2021-11-08 Created: 2021-11-08 Last updated: 2023-06-04

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T&F Open Access(158 kB)134 downloads
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Type fulltextMimetype application/epub+zip

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Siverbo, Sven

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Citation style
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