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Destination service volunteering
Wellington School of Business and Government, Wellington, (NZL).
University West, School of Business, Economics and IT, Division of Business Administration.ORCID iD: 0000-0002-1991-4588
Curtin University, Perth, (AUS).
2021 (English)In: The Routledge Handbook of Volunteering in Events, Sport and Tourism / [ed] irsten Holmes, Leonie Lockstone-Binney, Karen A. Smith, Richard Shipway, Routledge, 2021, p. 83-95Chapter in book (Refereed)
Abstract [en]

This chapter reviews research on volunteering in destination service organisations, which promote and facilitate tourism in a destination. This setting for volunteering has been largely overlooked when compared to attractions, events and volunteer tourism. The chapter reviews the limited studies on volunteering in destination service settings, namely visitor information centres, meet-and-greet programmes, destination tourism associations, destination tour guiding, campground hosting, and emergency and rescue services. A model of destination service volunteering settings and roles is presented. This identifies four roles where volunteers are making contributions to a destination’s management and the visitor experience: destination planning, risk management, visitor welcome and orientation, interpretation and co-creation. The model also highlights that while ‘host’ volunteering dominates, some destination service volunteers can also view themselves as travellers, or ‘guest’ volunteers. The chapter concludes with a research agenda for destination service volunteering.

Place, publisher, year, edition, pages
Routledge, 2021. p. 83-95
Keywords [en]
destination service organisations, tourism, events and volunteer tourism
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hv:diva-17662DOI: 10.4324/9780367815875-9Scopus ID: 2-s2.0-85128107359ISBN: 9780367815875 (electronic)OAI: oai:DiVA.org:hv-17662DiVA, id: diva2:1607395
Available from: 2021-11-01 Created: 2021-11-01 Last updated: 2024-04-29Bibliographically approved

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Olsson, Anna Karin

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Citation style
  • apa
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