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Onboardingprocessen under Covid-19-pandemin: en kvalitativ fallstudie kring introduktionen av nyanställda på distans
University West, School of Business, Economics and IT, Division of Business Administration.
University West, School of Business, Economics and IT, Division of Business Administration.
2021 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
The Onboarding process during the Covid-19 Pandemic : a qualitative case study regarding the introduction of new employees while working remotely (English)
Abstract [sv]

Under Covid-19-pandemin har organisationer fått ändra sina arbetssätt och allt fler anställda har fått arbeta hemifrån. Detta innebär även att nyanställda påbörjar sin anställning och introduceras till organisationen på distans, dvs. de genomgår onboardingprocessen på distans. Då pandemin startade för ungefär ett år sedan finns det begränsat med kunskap kring hur onboardingprocessen har påverkats och upplevts när den har genomförts på distans. Studiens syfte har varit att skapa kunskap kring hur introduktionen av nyanställda har påverkats och förändrats av distansarbete. Detta har skapats genom att undersöka hur nyanställda och introduktionsansvariga har påverkats av att introduktionen sker på distans. För att specificera syftet fokuserade frågeställningarna på att det var anställda från samma organisation som hade arbetat majoriteten av sin arbetstid på distans. Teorin bestod av tidigare forskning kring onboardingaktiviteter, organisations-kultur, socialisering och distansarbete. En fallstudiedesign valdes för den här studien. Urvalet baserades på ett antal kriterier som innebar att respondenterna befann sig i samma organisation och att de nyanställda hade arbetat minst tre månader och högst ett år i samma organisation. För att få en förståelse för upplevelsen av onboardingprocessen genomfördes kvalitativa semistrukturerade intervjuer med åtta respondenter, varav tre var onboardingansvariga och fem var nyanställda i en organisation. Efter intervjuerna transkriberades materialet som sedan blev till empiri för studien. Empirin från dessa intervjuer visade att när arbetet var på distans var det som nyanställd framförallt en utmaning att lära känna sina kollegor. Det var även svårt för de nyanställda att få en förståelse för organisationskulturen, vilket också stöds av teorin som menar att det kan ta lång tid att förstå organisationskulturen. Dessutom hade endast två av fem nyanställda fått en mentor från början av sin anställning och det visade sig att en mentor hade varit önskad. En analysmodell användes som grundade sig på en tidigaremodell av Bauer (2010) som kallas “The Four C’s” bestående av fyra nivåer som en framgångsrik onboardingprocess bör innehålla för nyanställda. Utifrån denna modell uppnådde organisationen den första nivån som innebar att de informerade om regler, lagar och policys, medan resterande nivåer endast delvis uppnåddes. Studien visar att tidigare använda onboardingaktiviteter fortfarande är aktuella, samt att mentorskap och den sociala delen är extra viktiga när onboardingprocessen sker på distans.

Abstract [en]

During the Covid-19 Pandemic, organizations have had to change the way they work, and more employees have had to work from home. This means that even new employees commence their employment remotely and are introduced to the organization remotely, meaning they go through the onboarding process remotely. Since the pandemic started approximately one year ago, there is limited research on how the onboarding process has been impacted and how the remote onboarding process has been experienced. This study’s purpose has been to create knowledge about how the onboarding of newemployees has been affected or changed during remote work. This has been created byexamining how new employees and those responsible for the onboarding have beenaffected by the onboarding process taking place remotely. To specify the purpose, the research questions were focused on employees from the same organization and who had worked the majority of their working hours remotely. The theory consisted of previous research around onboarding activities, organizational culture, socialization, and remote work. A case study design was chosen for this study. The selection of respondents was chosen through specific criteria’s, which included being from one organization, and the new employees had been working in the organization for a minimum of three months and not more than a year. To create an understanding of the experience of the onboardingprocess, qualitative semi-structured interviews were conducted with eight respondents, where three were in charge of the onboarding process, while the remaining five were new employees in the same organization. After the interviews, the material was transcribed and later became the empiricism for the study. The empiricism from these interviews showed above all that it was a challenge for the new employees to get to know their coworkers while working remotely. It was also difficult for the new employees to get an understanding of the organizational culture, this is supported by the theory as it shows that it can take a long time to understand the organizational culture. Additionally, there were only two out of five new employees who had a mentor from the start of the employment, and it was shown that a mentor would have been wanted. An analysis model was used, which was based on a previous model from Bauer (2010) called “The Four C’s” that consisted of four levels of what a successful onboarding process should consist of for new employees. Based on this model the organization reached the first level, which consisted of informing about rules, laws, and policies, while the remaining levels were partially achieved. The study shows that previous onboarding activities are still relevant, as well as mentorship, and the social aspect is extra important when the onboardingprocess is remote.

Place, publisher, year, edition, pages
2021. , p. 62
Keywords [en]
onboarding, remote work, new employees, Covid-19, pandemic, organizational culture, socialization
Keywords [sv]
onboarding, distansarbete, nyanställda, Covid-19, pandemi, organisationskultur, socialisering
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hv:diva-16589Local ID: EXC516OAI: oai:DiVA.org:hv-16589DiVA, id: diva2:1578638
Subject / course
Business administration
Educational program
Course
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Available from: 2021-07-20 Created: 2021-07-06 Last updated: 2021-07-21Bibliographically approved

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