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Creating Short-Term Volume Flexibility in Healthcare Capacity Management
Sahlgrenska University Hospital, Department of Pediatric Anesthesiology, Intensive Care and Neonatology, Gothenburg; Chalmers University of Technology, Technology Management and Economics, Gothenburg.
University West, Department of Engineering Science, Division of Industrial Engineering and Management, Electrical- and Mechanical Engineering.ORCID iD: 0000-0001-6816-582x
University of Gothenburg, Department of Business Administration, Gothenburg.
2020 (English)In: International Journal of Environmental Research and Public Health, ISSN 1661-7827, E-ISSN 1660-4601, Vol. 17, no 22, article id 8514Article in journal (Refereed) Published
Abstract [en]

It is well-known that unpredictable variations in supply and demand of capacity inhealthcare systems create the need for flexibility. The main tools used to create short-term volume flexibility in the healthcare system include overtime, temporary staff from internal calling lists, moving staff across units, internal staffing pools, external staffing agencies, queuing patients, and purchasing care from external providers. We study the creation of short-term volume flexibility in healthcare systems to manage short-term capacity losses and demand fluctuations. A questionnaire was developed and distributed among healthcare managers in the Region Västra Götaland healthcare system. Respondents were asked to what extent they used each tool to create short-term flexibility in capacity. Data were analyzed using multiple regression analysis. Several significant tendencies were found, including that acute units use overtime and internal staffing pools to a larger extent, and queuing patients and external providers to a lesser extent than planned units. The prerequisites and required managerial approaches used to efficiently manage aggregate capacity in the system differ substantially between different parts of the system. These differences must be addressed when, for example, capacity pools are considered. These results serve as a stepping stone towards a more thorough understanding of efficient capacity management in healthcare systems.

Place, publisher, year, edition, pages
MDPI, 2020. Vol. 17, no 22, article id 8514
Keywords [en]
Healthcare management; volume flexibility; capacity planning; Swedish healthcare
National Category
Business Administration Production Engineering, Human Work Science and Ergonomics
Identifiers
URN: urn:nbn:se:hv:diva-16091DOI: 10.3390/ijerph17228514ISI: 000594243000001Scopus ID: 2-s2.0-85096217745OAI: oai:DiVA.org:hv-16091DiVA, id: diva2:1505516
Available from: 2020-12-01 Created: 2020-12-01 Last updated: 2021-02-03Bibliographically approved

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Lantz, Björn

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