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Socio-Technical Interplay in a Two-Sided Market: The Case of Learning Platforms
Reykjavik University,School of Computer Science, Reykjavik Iceland(ISL).
University West, School of Business, Economics and IT, Division of Media and Design.ORCID iD: 0000-0001-6636-055X
University West, School of Business, Economics and IT, Divison of Law, Economics, Statistics and Politics. NU Hospital GroupTrollhattan,Sweden.ORCID iD: 0000-0002-0493-8974
University West, School of Business, Economics and IT, Divison of Informatics.
2021 (English)In: Lecture Notes in Information Systems and Organisation, ISSN 2195-4968, Vol. 37, p. 33-53Article in journal (Refereed) Published
Abstract [en]

The rise of the platform era changes the way interactions are structured and enables transactions at a distance. The platform phenomena also enables co-creation of content, shifting the way services are delivered across diverse boundaries. This is especially apparent in workplaces, where the developments change roles, relationships and conditions for teaching and learning, creating the possibility of a two-sided market. From a socio-technical and socio-cultural learning perspective, this study primarily aims for a better understanding of platforms in higher educational settings. Using a learning platform as an illustrative case, we argue for platform context transactions that are not monetary transactions. The main contribution of the paper is to offer a discussion where we problematize the transactional concept in two-sided markets. The findings shed new light on emerging challenges and tensions in the interplay between the constant change of technology and what it means to work in such change. This has implications for both teaching and learning and offers insights that can be valuable for understanding the shift to online learning during the recent pandemic of covid-19.

Place, publisher, year, edition, pages
Springer, 2021. Vol. 37, p. 33-53
Keywords [en]
Two-sided market, Platforms, Learning platform, Transactions, Higher education, Socio-technical interplay, Online learning, Covid-19
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:hv:diva-16006DOI: 10.1007/978-3-030-47539-0_4Scopus ID: 2-s2.0-85108349662ISBN: 978-3-030-47538-3 (print)ISBN: 978-3-030-47539-0 (electronic)OAI: oai:DiVA.org:hv-16006DiVA, id: diva2:1501483
Available from: 2020-11-17 Created: 2020-11-17 Last updated: 2022-03-29Bibliographically approved

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Norström, LiviaVallo Hult, HelenaRamadani Olsson, Suzana

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