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Rather a Competent Practitioner than a Compassionate Healer: Patients' Satisfaction with Interactions in Psychiatric Inpatient Care.
Umeå University, Department of Nursing, Umeå, Sweden; Umeå University, Division of Psychiatry, Department of Clinical Sciences, Umeå, Sweden.
Umeå University, Department of Nursing, Umeå, Sweden.
Umeå University, Department of Odontology, Umeå, Sweden.
Umeå University, Department of Nursing, Umeå, Sweden.
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2021 (English)In: Issues in Mental Health Nursing, ISSN 0161-2840, E-ISSN 1096-4673, Vol. 42, no 6, p. 549-554Article in journal (Refereed) Published
Abstract [en]

Interactions with staff are important aspects in patients' experiences of psychiatric inpatient care (PIC). This study aimed to evaluate patients' satisfaction with their interactions with PIC staff and whether sociodemographic factors, depression and anxiety symptoms were associated with their perceptions of these interactions. In this cross-sectional study, we collected data from 84 patients receiving inpatient care in three psychiatric settings in Sweden. The patients' perceptions of interactions with staff and self-reported degrees of depression and anxiety were evaluated through questionnaires. Overall, patients were satisfied with the patient-staff interaction. However, significantly higher scores were related to staffs' practical competence than to their compassion. Older patients reported significantly more satisfaction than younger patients with their most recent meeting with staff. Tailored nursing interventions may improve staff's compassionate capacity. Further research in larger samples is needed to improve our understanding of the factors associated with how patients perceive their interactions with staff.

Place, publisher, year, edition, pages
2021. Vol. 42, no 6, p. 549-554
Keywords [en]
patient, experience, satisfaction, psyciatric inpatient care, PIC, staff, interactions, patient-staff interaction, competence, compassion
National Category
Nursing
Identifiers
URN: urn:nbn:se:hv:diva-15938DOI: 10.1080/01612840.2020.1820645ISI: 000573104800001PubMedID: 32975473Scopus ID: 2-s2.0-85091612887OAI: oai:DiVA.org:hv-15938DiVA, id: diva2:1472522
Note

Funders: Svensk sjuksköterskeförening

Available from: 2020-10-01 Created: 2020-10-01 Last updated: 2022-01-19Bibliographically approved

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Hällgren Graneheim, Ulla

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