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"Just nu får ni 20% på hela hemsidan": Hur unga vuxna uppger att deras köpbeslut påverkas av influencermarknadsföring på sociala medier
University West, School of Business, Economics and IT, Division of Media and Design.
University West, School of Business, Economics and IT, Division of Media and Design.
2020 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
"Right now you'll get 20% off the entire website" : How young adults reveal their purchasing decisions  being influenced by influencer marketing on social media (English)
Abstract [en]

This study investigated how young adults (18 - 29 years) stated that their purchasing decisions were influenced by influencer marketing on social media. This is something that has led companies to change their marketing strategies to reach their customers on a better level. One of these strategies is influencer marketing. To answer our research question and get a better understanding of how our target group experienced influencer marketing, we conducted a quantitative survey with 125 participants where they were able to answer questions about social media, influencers and influencer marketing. This was done in order to support our theory together with the previous research on consumer behavior and marketing. The final results showed that ​e-WOM (electronic word-of-mouth) is a well-functioning marketing method that is important in consumers' purchasing decisions. However, it was found that trust in influencers was of a lesser degree, which indicated that some were more critical and did their research before making a purchase decision. Impulse purchases can be elicited through discount codes that are only available for a certain time, our results showed that 60% used discount codes from influencers.

Abstract [sv]

I följande studie har vi undersökt hur unga vuxna (18 - 29 år) uppgett att deras köpbeslut påverkats av influencermarknadsföring på sociala medier. Detta är något som fått företag att ändra sina marknadsföringsstrategier för att kunna nå sina kunder på ett bättre plan. En av dessa strategier är influencermarknadsföring. För att besvara vår forskningsfråga och få bättre förståelse över hur vår målgrupp upplevt influencermarknadsföring så har vi genomfört en kvantitativ enkätundersökning med 125 personer där de fick besvara frågor om sociala medier, influencers och influencermarknadsföring. Detta genomfördes för att stödja vår teori tillsammans med den tidigare forskningen om konsumentbeteende och marknadsföring. Det slutliga resultatet visade att​e-WOM (electronic word-of-mouth) är en funktionell marknadsföringsstrategi som är av betydelse vid konsumenternas köpbeslut. Dock visade det sig att tilliten till influencers var av lägre grad, vilket indikerade på att vissa var mer kritiska och gjorde egna efterforskningar innan de fattade ett köpbeslut. Köpimpulser kan framkallas genom rabattkoder som endast finns tillgängliga under en viss tid, vårt resultat visade på att 60% använt sig av rabattkoder från influencers.

Place, publisher, year, edition, pages
2020. , p. 57
Keywords [en]
influencer marketing, social media, brand engagement, consumer  behaviour 
Keywords [sv]
Influencer marketing, sociala medier, varumärkesengagemang,   konsumentbeteende
National Category
Information Systems
Identifiers
URN: urn:nbn:se:hv:diva-15634Local ID: EXC509OAI: oai:DiVA.org:hv-15634DiVA, id: diva2:1455952
Subject / course
Informatics
Educational program
Digitala media
Supervisors
Examiners
Available from: 2020-08-18 Created: 2020-07-30 Last updated: 2020-08-24Bibliographically approved

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