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Making Sense of Organizational Social Media: An International Longitudinal Case Study of Hotel Employees
University West, School of Business, Economics and IT, Division of Business Administration. (LINA)ORCID iD: 0000-0002-1435-1632
University West, School of Business, Economics and IT, Division of Media and Design.ORCID iD: 0000-0003-1390-8379
2019 (English)In: Proceedings of the 52nd Annual Hawaii International Conference on System Sciences / [ed] Tung X. Bui, Honolulu: Hawaii International Conference on System Sciences (HICSS) , 2019, p. 2377-2386Conference paper, Published paper (Other academic)
Abstract [en]

When new Information Technologies (IT) are implemented in an organization, this creates new situations that need to be understood and made sense of. Sensemaking processes are vital when trying to identify the meaning users give when interacting with the new IT. The purpose of this study is to identify how hotel employees make sense of organizational social media over time. The empirical data was gathered overfour years in seven European countries and 14 hotels within an international hotel chain. In total, 37 interviews with 28 hotel employees were conducted. The findings explain how the hotel employees' dailywork routines are disrupted due to the social media implementation, but also what meanings the employees ascribe to social media in an organizational context. The study contributes to existing literature by providing illustrations about how users' sensemaking process concerning organizational social media influences their use over time.

Place, publisher, year, edition, pages
Honolulu: Hawaii International Conference on System Sciences (HICSS) , 2019. p. 2377-2386
Keywords [en]
Hotel employees, organizational social media, sensemaking process, socio-cognitive
National Category
Information Systems, Social aspects
Research subject
SOCIAL SCIENCE, Informatics
Identifiers
URN: urn:nbn:se:hv:diva-14732DOI: 10.24251/hicss.2019.287ISBN: 978-0-9981331-2-6 (electronic)OAI: oai:DiVA.org:hv-14732DiVA, id: diva2:1373404
Conference
Hawaii International Conference on System Sciences 2019, January 8-11, 2019, Maui, Hawaii
Available from: 2019-11-27 Created: 2019-11-27 Last updated: 2019-11-28Bibliographically approved

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Högberg, KarinWillermark, Sara

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CiteExportLink to record
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Citation style
  • apa
  • ieee
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  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
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Output format
  • html
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  • asciidoc
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