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The older person as a client, customer or service user?
University of Gothenburg, Department of Psychology, Gothenburg, Sweden..
University West, Department of Social and Behavioural Studies, Division of Psychology, Pedagogy and Sociology.ORCID iD: 0000-0001-7164-0433
2019 (English)In: Working with Older People, ISSN 1366-3666Article in journal (Refereed) Epub ahead of print
Abstract [en]

Purpose The purpose of this paper is to describe three different approaches to work in elderly care (i.e. professional, market-oriented and person-centred) and examine whether these theoretically derived approaches can be confirmed empirically. Additional aims were to examine the endorsement of these approaches and whether there were differences in the endorsement of these approaches in nursing home vs home care and municipality vs privately run care units. Design/methodology/approach Data were collected using a cross-sectional survey study of frontline care staff (n=1,342). Exploratory factor analysis was used to investigate the empirical validity of the proposed approaches to work in elderly care. A series of paired and independent samples t-tests were conducted to analyse mean differences between the proposed approaches to work. Findings A principal axis factoring analysis yielded three theoretically meaningful factors as proposed. These results indicated that the respondents were able to differentiate between three distinct but related approaches to work with older persons. The results also showed that the professional care approach was the highest endorsed and the market-oriented the lowest endorsed approach. No notable differences in approaches to work were observed in nursing home vs home care and municipality vs privately run care units. Originality/value This is the first study to examine multiple approaches to work in elderly care as previous research studies mainly have investigated the person-centred care approach. Current findings indicate that these approaches to work often coexist in various combinations and that the care staff adopts all these approaches but to varying degrees. The approaches differ in several important respects (e.g. legitimacy and view of the older person) and most likely affect the way care staff treats the older person and how the older person perceives their relationship with the care staff. Knowledge about these differences facilitates management of the care staff’s work situation and helps to improve the quality of care.

Place, publisher, year, edition, pages
2019.
Keywords [en]
Approach to work, Elderly care, Market-oriented, Older person, Person-centred care, Professional, User-oriented care
National Category
Applied Psychology
Identifiers
URN: urn:nbn:se:hv:diva-14704DOI: 10.1108/WWOP-07-2019-0017OAI: oai:DiVA.org:hv-14704DiVA, id: diva2:1370471
Available from: 2019-11-15 Created: 2019-11-15 Last updated: 2019-11-15

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Kazemi, Ali

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