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IT support in a Knowledge Management Process: A Field Study of a Quality Support Group in a Pharmaceutical Company
University West, Department of Informatics and Mathematics.ORCID iD: 0000-0002-6101-3054
1998 (English)In: Proceedings of the Information Systems Research Seminar in Scandanavia IRIS22, 1998Conference paper, Published paper (Refereed)
Abstract [en]

This study addresses the issue of knowledge management. The results are based on field study of a quality support group in a pharmaceutical company. Particularly,the knowledge work activities are analysed in a framework of a knowledge management process and its possibilities for IT-support. From the results I can conclude that mainly explicit knowledge is managed in this process. However, the specific use of two knowledge-mediating systems seems to be extremely important("the very lifeline") throughout this knowledge management process. Knowledge can be transferable and distributed electronically among dispersed co-workers,adaptable and tailor-made to the needs of different users, and applicable directly to practitioners. In a discussion of a more general IT-based knowledge management process I go beyond the specific use of these knowledge-mediating systems and try to identify some further needs and requirements

Place, publisher, year, edition, pages
1998.
National Category
Information Systems, Social aspects
Research subject
SOCIAL SCIENCE, Informatics
Identifiers
URN: urn:nbn:se:hv:diva-14561OAI: oai:DiVA.org:hv-14561DiVA, id: diva2:1361750
Conference
Information Systems Research Seminar in Scandanavia (IRIS), August, 1999.Keuruu, Finland
Available from: 2019-10-16 Created: 2019-10-16 Last updated: 2019-10-30Bibliographically approved

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Lundh Snis, Ulrika

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