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Information Integrity and Human Infrastructure in Digital Health Care
University West, School of Business, Economics and IT, Divison of Law, Economics, Statistics and Politics. (LINA)ORCID iD: 0000-0002-0493-8974
Ronin Institute, United States.
2019 (English)In: AMCIS 2019 PROCEEDINGS, Association for information systems , 2019, p. 1-10Conference paper, Published paper (Other academic)
Abstract [en]

Healthcare informatics is undergoing major changes due to new infrastructures like social media that allow patients to proactively bring information to the physician consultation. We use the concept of infrastructuring to describe these changes, referring to the social practice of adapting human infrastructure for specific contexts. This poses informational and social challenges to providers, as they negotiate new boundaries with patients. Information integrity is essential because of risks to both parties. Infrastructuring in this case is the maintenance of information privacy and accuracy, or information integrity. The tasks of vetting information integrity and managing patient expectations add complexity to provider work even as physicians are positive about patients taking responsibility for their own health. The paper addresses infrastructure transformations, the process of infrastructuring, and a concept of information integrity. Using qualitative data from a medical setting, the study illustrates the contradictions physicians face in accommodating social media to their practice.

Place, publisher, year, edition, pages
Association for information systems , 2019. p. 1-10
Keywords [en]
Collaboration, social media, information integrity, human infrastructures, infrastructuring, healthcare
National Category
Information Systems, Social aspects
Research subject
SOCIAL SCIENCE, Informatics
Identifiers
URN: urn:nbn:se:hv:diva-14452OAI: oai:DiVA.org:hv-14452DiVA, id: diva2:1355381
Conference
Twenty-fifth Americas Conference on Information Systems, Cancún, México, August 15-17, 2019
Available from: 2019-09-27 Created: 2019-09-27 Last updated: 2019-09-27

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