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Prestationsmätning och motivation: En fallstudie med fokus på ledarskapets och belöningssystemets betydelse för relationen
University West, School of Business, Economics and IT, Division of Business Administration.
University West, School of Business, Economics and IT, Division of Business Administration.
2019 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Performance measurement and motivation : A case study focusing on the importance of leadership and reward system for the relationship (English)
Abstract [sv]

Prestationsmätning är ett ekonomistyrningsverktyg som kan användas för att öka medarbetares motivation, men utfallet av relationen kan påverkas av flertalet variabler. Syftet med denna studie var att undersöka hur relationen mellan prestationsmätning och motivation påverkades av ledarskapets samt belöningssystemets tillämpning. Vi studerade även betydelsen av prestationsmätningens utformning för en positiv påverkan på relationen. Empirin insamlades genom en kvalitativ forskningsmetod bestående av totalt elva intervjuer utförda på ett stort kommunalt bolag. Vi intervjuade tio första linjen chefer samt HR-direktören på företaget. Anledningen till vårt val av respondenter var att linjecheferna besatt relevant kunskap om mätningssystemets utformning men även var medarbetare i den bemärkelsen vi avsåg att studera då de hade mål och mätningar att förhålla sig till. HR-direktören hade det övergripande ansvaret över prestationsmätningen och var ansvarig för flertalet prestationskriterier för chefer. Tidigare forskning kring variablerna presenterades i studiens teoretiska referensram och kopplades sedan till insamlad empiri i analysdelen. Studiens resultat tydde på att en omfattande prestationsmätning påverkade medarbetarnas motivation positivt. Utformningen av systemet framhölls vara en viktig hänsynspunkt för relationen. Även faktorer som upplevd rättvisa, förståelse och inflytande över mätningen var av betydelse för relationens utfall. Ledarskapet visades också ha en central roll för relationen. Chefen förväntades vara stöttande och närvarande för att främja en motivationsökning. Det insamlade materialet pekade på att ett transformativt ledarskap tillämpades vilket visades vara positivt i relationen mellan prestationsmätning och motivation. Ett belöningssystem kopplat till mätningen kunde i olika utsträckning ha en inverkan på medarbetares motivation. Resultatet pekade på att en icke-monetär belöning var mer motivationshöjande än en monetär belöning. Beröm användes övergripande i organisationen och påstods vara en viktig faktor för att skapa motiverade medarbetare. Det framkom egentligen inga negativa attityder gentemot finansiella belöningar, däremot fann vi inte någon tydlig koppling till upplevd motivation.

Abstract [en]

Performance measurement is a financial management tool which can be used to increase employees' motivation, but the outcome of the relationship can be affected by several variables. The purpose of this study was to investigate how the relationship between performance measurement and motivation was influenced by the application of the leadership and the reward system. We also studied the significance of the performance measurement's design for a positive impact on the relationship. The empirical data was collected through a qualitative research method consisting of a total of eleven interviews conducted at a large municipal company. We interviewed ten first line managers and also the HR-director at the company. The reason for our choice of respondents was that the line managers possessed relevant knowledge about the design of the measurement system but also were employees in the sense we intended to study since they had goals and measurements to relate to. The HR-director had the overall responsibility for the performance measurement and was responsible for most of the performance criteria for managers. Previous research on the variables was presented in the study's theoretical reference frame and then linked to collected empirical data in the analysis part. The results of the study indicated that a comprehensive performance measurement had a positive effect on the employees' motivation. The design of the system was brought forth as an important consideration for the relationship. Factors like experienced fairness, understanding and influence over the measurement were also important for the outcome of the relationship. The leadership was also shown to play a central role in the relationship. The manager was expected to be supportive and present to promote increased motivation. The collected material pointed out that a transformative leadership was applied, which was shown to be positive for the relationship between performance measurement and motivation. A reward system linked to the measurement could to different extent impact the employees' motivation. The result showed that a non-monetary reward was more motivational than a monetary reward. Praise was used overall in the organization and was said to be an important factor in creating motivated employees. In fact, no negative attitudes towards financial rewards emerged, however we did not find any clear link to perceived motivation.

Place, publisher, year, edition, pages
2019. , p. 40
Keywords [en]
Performance measurement, motivation, leadership, incentives, organization
Keywords [sv]
Prestationsmätning, motivation, ledarskap, incitament, organisation
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hv:diva-14122Local ID: EXC504OAI: oai:DiVA.org:hv-14122DiVA, id: diva2:1337836
Subject / course
Business administration
Educational program
Ekonomprogrammet
Supervisors
Examiners
Available from: 2019-07-23 Created: 2019-07-17 Last updated: 2019-07-23Bibliographically approved

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