Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
En studie som undersöker samband mellan arbetsbelastning och personkonflikter på arbetet: Emotionell Intelligens som moderator
University West, Department of Social and Behavioural Studies, Division of Psychology, Pedagogy and Sociology.
University West, Department of Social and Behavioural Studies, Division of Psychology, Pedagogy and Sociology.
2019 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
A study that investigates the correlation between Workload and Interpersonal Conflict at Work : Emotional Intelligence as moderator (English)
Abstract [sv]

Tidigare forskning påvisar att personkonflikter på arbetet kan leda till negativa konsekvenser för såväl individ, grupp och organisation. Hög arbetsbelastning kan bidra till uppkomst av konflikter mellan medarbetare och grad av Emotionell Intelligens (EI) som egenskap har betydelse för hur väl personen kan hantera påfrestande känslor samt situationer.

Syftet med föreliggande studie var att undersöka huruvida grad av EI som egenskap kan moderera sambandet mellan en individs upplevda arbetsbelastning och rapporterade personkonflikter på arbetet.

Följande hypotes konstruerades: individer med hög grad av EI har ett svagare samband mellan upplevd arbetsbelastning och rapporterade personkonflikter på arbetet. För att testa hypotesen konstruerades en webbaserad enkät som bestod av tre mätskalor. Quantitative Workload Inventory (QWI) undersöker upplevelse av arbetsbelastning, Interpersonal Conflict at Work Scale (ICAWS) undersöker upplevelse av personkonflikter på arbetet och Trait Emotional Intelligence Questionnaire-Short Form (TEIQue-SF) mäter EI som egenskap. Studien vände sig till yrkesverksamma personer och/eller de med erfarenhet av att arbeta och utgår från ett bekvämlighetsurval. Totalt deltog (N = 202) personer och åldersspannet var mellan 19 och 66 år (M = 39; SD = 13), 73% kvinnor, 26% män samt 1% som definierat sig som annat.

Resultat visade att individer med hög upplevd arbetsbelastning rapporterar att de är mer involverade i arbetsrelaterade personkonflikter. Ytterligare resultat indikerade på att individer med hög grad av EI, tenderar att involveras i färre personkonflikter på arbetet. Dock modererade EI inte det positiva sambandet mellan personkonflikter och arbetsbelastning. Detta motsäger hypotesen och EI som moderator har i denna studie därför förhållandevis liten betydelse för sambandet.

Abstract [en]

Previous research indicates that interpersonal conflicts at work can lead to negative consequences for both individuals, groups and organizations. High workload contributes to the emergence of conflicts between employees. Levels of trait Emotional Intelligence (EI) are of significance for how a person tends to handle demanding situations and feelings.

The purpose of the present study was to investigate whether the levels of trait EI can moderate the relationship between perceived workload and interpersonal conflicts at work.

We predicted that individuals with a high level of EI would show a weaker correlation between perceived workload and interpersonal conflicts at work. To test the hypothesis, a web-based questionnaire was constructed and consisted of three measuring scales. Quantitative Workload Inventory (QWI) investigates workload, Interpersonal Conflict at Work Scale (ICAWS) investigates interpersonal conflicts at work and Trait Emotional Intelligence Questionnaire- Short Form (TEIQue-SF) measures trait EI. The survey turned to individuals working or individuals who had worklife experience. This study used a convenience sample (N = 202). The age range was between 19 to 66 years (M = 39; SD = 13), 73% women, 26% men and 1% who defined themselves as other.

Results indicated that high perceived workload is associated with more reports of involvements in work-related conflicts. Another finding showed that individuals with high level of EI, have fewer involvements regarding interpersonal conflicts at work. However, the positive correlation between interpersonal conflicts and workload was constant regardless of one's level of EI. This contradicts the hypothesis, since EI, as moderator, had no significant influence on the relationship between interpersonal conflicts and workload

Place, publisher, year, edition, pages
2019. , p. 17
Keywords [en]
Interpersonal conflict at work, workload, emotional intelligence
Keywords [sv]
Personkonflikter på arbetet, arbetsbelastning, emotionell intelligens
National Category
Psychology
Identifiers
URN: urn:nbn:se:hv:diva-13953Local ID: EXM540OAI: oai:DiVA.org:hv-13953DiVA, id: diva2:1322750
Subject / course
Psychology
Educational program
Personalvetarprogrammet
Supervisors
Examiners
Available from: 2019-06-13 Created: 2019-06-11 Last updated: 2019-06-13Bibliographically approved

Open Access in DiVA

No full text in DiVA

By organisation
Division of Psychology, Pedagogy and Sociology
Psychology

Search outside of DiVA

GoogleGoogle Scholar

urn-nbn

Altmetric score

urn-nbn
Total: 3 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf