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Boundaries of Logics in Municipality Communicators' Facebook Practice: Towards a New Public Service Competence
University West, School of Business, Economics and IT, Division of Media and Design. (LINA)ORCID iD: 0000-0001-6636-055X
University West, School of Business, Economics and IT, Division of Media and Design. (LINA)ORCID iD: 0000-0002-2118-2152
University West, School of Business, Economics and IT, Divison of Informatics. (LINA)ORCID iD: 0000-0002-6101-3054
2019 (English)In: Proceedings of the 52nd Hawaii International Conference on System Sciences 2019, 2019, p. 3097-3106Conference paper, Published paper (Refereed)
Abstract [en]

With an increased use of external online platforms, digital government logics are gradually intertwined with external, algorithmic, crowd-influenced value logics of social media platforms. This new scene especially affects administration, which can no longer neutrally deliver public service, but becomes involved in processes of consideration and judging what rules and traditions seem most appropriate in the situation.Through deep interviews and workshops with municipal communicators, we examine this balancing act when communicators use social media for external communication. We use a practice perspective to characterize and conceptualize an emerging approach to public service.

Place, publisher, year, edition, pages
2019. p. 3097-3106
Keywords [en]
Public Service, Social Media Platforms, Digital Government, Public Administration, Communicators, Value Logics, Practice Perspective
National Category
Information Systems, Social aspects
Research subject
Work Integrated Learning
Identifiers
URN: urn:nbn:se:hv:diva-13576ISBN: 978-0-9981331-2-6 (electronic)OAI: oai:DiVA.org:hv-13576DiVA, id: diva2:1290629
Conference
52nd Hawaii International Conference on System Sciences 2019
Available from: 2019-02-21 Created: 2019-02-21 Last updated: 2019-02-21Bibliographically approved

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Norström, LiviaBernhard, IréneLundh Snis, Ulrika

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