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Knowledge management for operations management within health care
University West, School of Business, Economics and IT, Divison of Informatics.ORCID iD: 0000-0002-1421-868X
NU Healthcare, Sweden.
2018 (English)In: Proceedings of the ... European conference on knowledge management, ISSN 2048-8971, E-ISSN 2048-8963, Vol. 2, p. 847-854Article in journal (Refereed) Published
Abstract [en]

The aging population of the western world poses a medical challenge for the society of today and of the future. In hospitals, healthcare professionals manage health care with the objective to provide care of high quality using the limited available resources. The decision-making in production and capacity planning decisions requires coordination and management of knowledge in different hierarchical levels and in different time-frames. Thus, this knowledge management is also needed between various health care services within a hospital, as well as with other healthcare providers, at a horizontal level. This paper is based on a qualitative study, conducted as a case study at a hospital in western Sweden. Eleven managers together with their production controllers were interviewed. This paper aims to analyze the challenges the health care at the hospital face related to the knowledge management in the production and capacity planning and control of activities performed. The difficulties found refers to limitations in knowledge management according to three different themes identified. These themes are the influence of political decisions, coordination and participation, and methods and IT-systems. 

Place, publisher, year, edition, pages
2018. Vol. 2, p. 847-854
Keywords [en]
Health care; Hospitals; Knowledge management; Production control, Capacity planning; Coordination and management; Health care professionals; Health care providers; Health-care managements; Healthcare services; Operations management; Production Planning, Decision making
National Category
Information Systems
Research subject
SOCIAL SCIENCE, Informatics
Identifiers
URN: urn:nbn:se:hv:diva-13119Scopus ID: 2-s2.0-85055485411OAI: oai:DiVA.org:hv-13119DiVA, id: diva2:1262715
Conference
19th European Conference on Knowledge Management, ECKM 2018; Padua; Italy; 6 September 2018 through 7 September 2018
Available from: 2018-11-12 Created: 2018-11-12 Last updated: 2019-05-27Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
  • ieee
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  • vancouver
  • Other style
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  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf