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Effects of performance measurement system inconsistency on managers' role clarity and well-being
University of Gothenburg, School of Business, Economics and Law, Göteborg, Sweden.
University West, School of Business, Economics and IT, Division of Business Administration.ORCID iD: 0000-0001-8860-6944
2018 (English)In: Scandinavian Journal of Management, ISSN 0956-5221, E-ISSN 1873-3387, Vol. 34, no 3, p. 256-266Article in journal (Refereed) Published
Abstract [en]

In this paper we explore the impact of PMS inconsistency on managerial role clarity and well-being. In addition,we investigate if problems with PMS inconsistency can be dealt with by convincing superiors to loosen their control reactions to variances, giving managers job autonomy and providing managers with support from superiors, peers and staff functions. Based on survey responses from 799 managers in one public sector organizationand 187 managers in one private sector organization we conclude that PMS inconsistency has negative effects on managers' role clarity and well-being. This situation does not improve if superiors practice loose control; on the contrary, it seems to make managers' work situation worse. Job autonomy and support appear to be better coping methods since they have direct positive impacts on managers' role clarity and well-being that counteracts the negative effects of PMS inconsistency.

Place, publisher, year, edition, pages
2018. Vol. 34, no 3, p. 256-266
Keywords [en]
Performance measurement systems (PMS), PMS inconsistency, loose control, managerial support, job autonomy, role clarity, well-being
National Category
Public Administration Studies
Research subject
SOCIAL SCIENCE, Public administration
Identifiers
URN: urn:nbn:se:hv:diva-12941DOI: 10.1016/j.scaman.2018.06.005ISI: 000443668000004Scopus ID: 2-s2.0-85049626717OAI: oai:DiVA.org:hv-12941DiVA, id: diva2:1251175
Funder
Forte, Swedish Research Council for Health, Working Life and Welfare, 2015-00758Available from: 2018-09-26 Created: 2018-09-26 Last updated: 2019-05-28Bibliographically approved

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Siverbo, Sven

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