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Building quality culture in higher education
University West, Department of Engineering Science.
University West, Department of Engineering Science, Division of Mathematics, Computer and Surveying Engineering.ORCID iD: 0000-0002-2965-488X
2017 (English)In: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 9, no 3-4, p. 331-346Article in journal (Refereed) Published
Abstract [en]

Purpose: The purpose of this paper is to describe an approach to build a quality culture within a higher education institution. Design/methodology/approach: This paper is based on Action research and a Case study. Findings: The authors show the result of the mapped processes of a higher education institution, Management planning and control, Education, Research and Support, and describe how the mapping was performed, working in cross-functional teams. Further on, they discuss the result of the pilot and the plan for implementation. Originality/value: A process-oriented approach in higher education institutions, with its complexity, creates opportunities for successful quality assurance and control when having an integrated quality assurance system. © 2017, © Emerald Publishing Limited.

Place, publisher, year, edition, pages
Emerald Group Publishing Ltd. , 2017. Vol. 9, no 3-4, p. 331-346
Keywords [en]
Higher education, New Public Management, Process management, Quality assurance, Quality management, Work integrated learning
National Category
Reliability and Maintenance
Research subject
ENGINEERING, Quality management; Work Integrated Learning; ENGINEERING
Identifiers
URN: urn:nbn:se:hv:diva-11906DOI: 10.1108/IJQSS-04-2017-0033Scopus ID: 2-s2.0-85029883764OAI: oai:DiVA.org:hv-11906DiVA, id: diva2:1165122
Available from: 2017-12-12 Created: 2017-12-12 Last updated: 2017-12-12Bibliographically approved

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Lycke, LiselottTano, Ingrid

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