Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Variations in user-oriented elderly care: a multilevel approach
School of Health and Education, University of Skövde, Skövde, Sweden.
University West, Department of Social and Behavioural Studies, Division of Psychology, Pedagogy and Sociology. School of Health and Education, University of Skövde, Skövde, Sweden.ORCID iD: 0000-0003-0629-353X
2017 (English)In: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 9, no 2, 138-147 p.Article in journal (Refereed) Published
Abstract [en]

Purpose – National Board of Health and Welfare claims that the quality of elderly care services differ considerably between municipalities in Sweden. This study aims to analyze to what extent these variations can be accounted for by the older person's municipality affiliation (i.e. receiving elderly care in a certain municipality). Design/methodology/approach – Addressing this issue, national survey data from 78,538 older respondents receiving elderly care services in Sweden were analyzed using multilevel modeling (MLM). Findings – The results showed that municipality affiliation only marginally explained the variance in satisfaction with care, i.e. its variations were larger within than between municipalities. Instead, user-oriented care accounted for the variation in satisfaction with care. Specifically, the way the care workers behave toward the older person proved to be much more crucial for satisfaction with care than municipality affiliation. Moreover, random effects analyses revealed that the effects of user-oriented care on satisfaction with care varied across municipalities. Care setting (i.e. home care or nursing home) only marginally accounted for its variance.Practical implications – Developing care quality should start and primarily be discussed at the interpersonal care level, and not, as is customary, at the municipality level. Originality/value – The present research is the first in its kind to quantitatively investigate the sources of variation in perceived quality of Swedish elderly care using MLM.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2017. Vol. 9, no 2, 138-147 p.
Keyword [en]
Quality of care, Home care, Client satisfaction, Nursing home, Elderly care, User-oriented care, Person-centred care, Individualized care
National Category
Applied Psychology
Research subject
SOCIAL SCIENCE, Psychology
Identifiers
URN: urn:nbn:se:hv:diva-11873DOI: 10.1108/IJQSS-06-2016-0045OAI: oai:DiVA.org:hv-11873DiVA: diva2:1161911
Available from: 2017-12-01 Created: 2017-12-01 Last updated: 2017-12-11Bibliographically approved

Open Access in DiVA

No full text

Other links

Publisher's full text

Authority records BETA

Kajonius, Petri

Search in DiVA

By author/editor
Kajonius, Petri
By organisation
Division of Psychology, Pedagogy and Sociology
In the same journal
International Journal of Quality and Service Sciences
Applied Psychology

Search outside of DiVA

GoogleGoogle Scholar

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 2 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf