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The Quality Café: developing the World-Café method for organizational learning by including quality management tools
University West, Department of Engineering Science, Division of Industrial Engineering and Management, Electrical- and Mechanical Engineering.ORCID iD: 0000-0001-5545-5457
2017 (English)In: Total quality management and business excellence (Online), ISSN 1478-3363, E-ISSN 1478-3371, p. 1-13Article in journal (Refereed) Epub ahead of print
Abstract [en]

The purpose of this study was to examine the possibility of integrating the World Café method with the affinity diagram tool from quality management. The proposed combination is called the Quality Café. Quality Cafés were carried out at seven spa hotels, one municipality and two student organisations. The cafés were assessed with feedback seminars and questionnaires. The findings show that the method was appreciated by the participants. It contributed to profound dialogues with deepening insights, which stimulated creativity, increased understanding for quality issues and allowed a more holistic view. In addition, the method was experienced as enjoyable and in itself creating coherence. The findings were related to organisational learning theory and several connections were found. The Quality Café should be a useful method for researchers in social science as well as for practitioners. A limitation is that determining the specific effects of the Quality Café method compared to the original World Café is difficult.

Place, publisher, year, edition, pages
2017. p. 1-13
Keywords [en]
Quality management, World café, quality café, organizational learning, qualitative methodology
National Category
Engineering and Technology
Research subject
ENGINEERING, Quality management
Identifiers
URN: urn:nbn:se:hv:diva-11584DOI: 10.1080/14783363.2017.1377606Scopus ID: 2-s2.0-85029604125OAI: oai:DiVA.org:hv-11584DiVA, id: diva2:1143081
Available from: 2017-09-20 Created: 2017-09-20 Last updated: 2017-12-05Bibliographically approved

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Lagrosen, Yvonne

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