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Motivation inom offentlig sektor: En fallstudie av medarbetares uppfattning om ledarskap och motivation i en kommun
University West, Department of Economics and IT, Division of Business Administration.
University West, Department of Economics and IT, Division of Business Administration.
2017 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Work motivation in the public sector : A case study of employees perception of leadership and motivation in a municipality (English)
Abstract [sv]

Det finns ett direkt samband mellan medarbetarnas motivation, produktivitet och hälsa och ledningen. Tidigare studier visar att verksamheter inom offentlig sektor dras med unika utmaningar och möjligheter som påverkar ledarskapet. Syftet med denna studie har varit att undersöka vilka faktorer som påverkar motivationen hos anställda i offentlig sektor.

Genom en fallstudie baserad på kvalitativa intervjuer av medarbetare i en sydsvensk kommun har studien undersökt hur offentlig sektor jobbar med motivation. Under intervjuerna framkom att det finns brister i motivationsarbetet och att det saknas officiella riktlinjer för hur motivationsarbetet ska bedrivas. Studiens resultat visar att det finns en hel rad faktorer som påverkar motivationen i den offentliga verksamheten. I den studerade kommunen fanns en stark vilja att arbeta mer med motivationshöjande insatser, både hos chefer och medarbetare. Studien visade också på brister i grundläggande motivationsfaktorer som förtroende och förståelse för ledningen, vilket kan härledas till brister i kommunens arbete med likabehandling och transparens. Många medarbetare efterlyste också mer lyhördhet och förståelse från ledningen, samt fler utbildningar och interna mål. Resultatet av studien blev en ökad förståelse för den komplicerade sits som ledare i offentlig sektor befinner sig i, liksom insikten om att organisationer i offentlig sektor behöver arbeta mer fokuserat med motivationsfrågor.

Abstract [en]

There is a direct link between employee motivation, productivity and health and the conduct of management. Previous studies show that public sector activities are attracted to unique challenges and opportunities that affect leadership. The purpose of this study has been to investigate which factors affect the work motivation of employees in the public sector.

Through a case study based on qualitative interviews of employees in a southern Swedish municipality, the study had investigated how the public sector works with motivation. During the interviews, there were shortcomings in the motivationalwork and that there are no official guidelines for how motivation work is to be conducted. The results of the study show that there are a whole range of factors that influence the motivation in public activities. In the studied municipality there was a strong willingness to work more with motivational efforts, both at managers and employees. The study also showed weaknesses in basic motivational factors such as trust and understanding of management, which can be attributed to shortcomings in the municipality's work on equal treatment and transparency. Many employees also called for more responsiveness and understanding from management, as well as more education and internal goals. The result of the study became an increased understanding of the complexity of public sector leaders, as well as the awareness that public sector organizations need to work more focused on motivational issues.

Place, publisher, year, edition, pages
2017. , 37 p.
Keyword [en]
Motivation, health, organization, leadership, communication, public sector and municipality
Keyword [sv]
Motivation, hälsa, organisation, ledarskap, kommunikation, offentlig sektor och kommun
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hv:diva-11359Local ID: EXC504OAI: oai:DiVA.org:hv-11359DiVA: diva2:1136877
Subject / course
Business administration
Educational program
Personalekonomi
Supervisors
Examiners
Available from: 2017-09-05 Created: 2017-08-29 Last updated: 2017-09-05Bibliographically approved

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