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Intern kommunikation & Stress: En kvantitativ studie ur mellanchefernas perspektiv
University West, Department of Economics and IT, Division of Business Administration.
University West, Department of Economics and IT, Division of Business Administration.
2017 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Internal Communication & Stress : A quantitative study from the middle managers perspective (English)
Abstract [sv]

Organisationer kan liknas med levande system. Det är inte bara samhället som gör organisationer till levande system, utan det är i huvudsak dem anställda inom organisationen. I dessa levande system finns används kommunikation dagligen, internt som externt. I denna studie kommer intern kommunikation att studeras utifrån mellanchefernas perspektiv. Hur de upplever den interna kommunikationen och vilken roll de har hos organisationer. Studien tar också upp vad mellanchefers hälsa och upplevda stress i anslutning till den interna kommunikationen.

Studiens syfte var att studera den interna kommunikationen utifrån mellanchefernas roll, vad denna roll har för betydelse samt hur den kan påverkas av stress. För att bygga en grundförståelse för intern kommunikation och mellanchefers roll samt vad det kan leda till söktes tidigare forskning fram. En kvantitativ studie genomfördes via en enkät där totalt 32 mellanchefer deltog från en förvald organisation. Den empiriska datan fördes sedan in i statistikprogrammet SPSS där jämförelser och samband bland svaren kunde utläsas. Enkäten var uppdelad i två delar vilka var intern kommunikation samt stress, detta därför att kunna svara på studiens syfte.

En diskussion fördes mellan de olika områdena som tidigare presenterats i teorin med den insamlade enkätresultatet. Där mellancheferna själva fått beskriva definitionen av den interna kommunikationen var det ett svar som utmärker sig, nämligen: "Ett gemensamt klotterplank som förenar allas idéer". Vilket är precis vad kommunikationen handlar om utan att krångla till det, en gemenskap där alla får göra sin röst hörd, bidra och påverka till utveckling.

Slutsatsen landade i att mellancheferna har en god intern kommunikation på arbetsplatsen vilket går att se samband med dess låga stressnivå.

Abstract [en]

Organizations can be compared with a living systems. It's not just society that makes organizations to living systems, it's also the employees in the organization. In these living systems, communication is used daily, both internally and externally. In this study, internal communication will be studied on the basis of the middle manager's perspective. How they perceive internal communication and what role they may have in organizations. The study also analyses the health and perceived stress of the middle managers in relation to the internal communication.

The purpose of this study was to analyse the internal communication based on the role of the middle manager, why this role is important and how it can be influenced by stress. In order to build a basic understanding of internal communication and the role of middle managers, as well as what it could lead to, previous research was present. A quantitative study was conducted through a survey answered by a total of 32 middle managers from a preselected organisation. The empirical data then was transferred into the statistical program SPSS where comparisons and relationships among the answers could be read. The questionnaire was divided into two parts: internal communication and stress, therefore the purpose of the study could be answered.

A discussion was held between the different areas previously presented in the theory of the surveyed survey results. Where the middle managers themselves got to describe the definition of internal communication, there was an answer that featured: "A common plot that unites everyone's ideas." What exactly the communication is about without hassle, a community where everyone can make their voice heard, contribute and influence development.

The conclusion was that the middle managers have a good internal communication at the workplace, which can be seen in conjunction with it's low level of stress.

Place, publisher, year, edition, pages
2017. , 32 p.
Keyword [en]
Internal communication, impact, organisation, organization, managers, relationships, work environment, change, middle management, middle managers, store manager, head of (a) department, first-line managers, first-line management, supervisor, stress
Keyword [sv]
Internal communication, impact, organisation, organization, managers, relationships, work environment, change, middle management, middle managers, store manager, head of (a) department, first-line managers, first-line management, supervisor, stress
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hv:diva-11220Local ID: EXC504OAI: oai:DiVA.org:hv-11220DiVA: diva2:1123235
Subject / course
Business administration
Educational program
Ekonomprogrammet
Supervisors
Examiners
Available from: 2017-07-19 Created: 2017-07-12 Last updated: 2017-07-19Bibliographically approved

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