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Building Quality Culture in Higher Education
University West, Department of Engineering Science.
University West, Department of Engineering Science, Division of Mechanical Engineering and Natural Sciences.ORCID iD: 0000-0002-2965-488X
2016 (English)In: Proceedings of the 19th QMOD-ICQSS Conference, International Conference on Quality and Service Sciences, September 21-23, pp. 939-952, Rome, Italy. / [ed] Su Mi Dahlgaard-Park, Dr. Prof., Lund University & Jens J. Dahlgaard, Dr. Prof,. Linkoping University, Lund: Lund University Library Press , 2016, 939-952 p.Conference paper (Refereed)
Abstract [en]

Purpose - Describe an approach to build a quality culture within a Higher Education InstitutionMethodology/Approach Case study

Findings - We show the result of the mapped processes of a Higher Education Institution; Management planning and control, Education, Research and Support, and describe how the mapping was performed, working in cross functional teams. Further on we discuss the result ofthe pilot and the plan for implementation.

Originality/Value of paper - A process-oriented approach in a Higher education institutions, with its complexity, creates opportunities for successful quality assurance and control when having an integrated quality assurance system.

Place, publisher, year, edition, pages
Lund: Lund University Library Press , 2016. 939-952 p.
Keyword [en]
Process Mapping, Process Management, Higher Education, Quality Assurance, Quality Management, New Public Management, Work Integrated Learning
National Category
Reliability and Maintenance
Research subject
Work Integrated Learning; ENGINEERING, Quality management
Identifiers
URN: urn:nbn:se:hv:diva-10514ISBN: 978-91-7623-086-2 (print)OAI: oai:DiVA.org:hv-10514DiVA: diva2:1063141
Conference
QMOD-ICQSS Conference, International Conference on Quality and Service Sciences Building a Culture for Quality, Innovation and Sustainability
Available from: 2017-01-09 Created: 2017-01-09 Last updated: 2017-01-09Bibliographically approved

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Citation style
  • apa
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  • de-DE
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