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A Boundary Practice Perspective on Co-creation of ICT Innovations
Högskolan i Halmstad.ORCID iD: 0000-0003-4759-8356
University West, School of Business, Economics and IT, Divison of Informatics. (LINA)ORCID iD: 0000-0002-6101-3054
University West, School of Business, Economics and IT, Divison of Informatics. (LINA)ORCID iD: 0000-0002-4333-0371
2016 (English)In: Nordic Contributions in IS Research: 7th Scandinavian Conference on Information Systems, SCIS 2016 and IFIP8.6 2016, Ljungskile, Sweden, August 7-10, 2016, Proceedings / [ed] Ulrika Lundh Snis, Springer Publishing Company, 2016, Vol. 259, p. 100-115Conference paper, Published paper (Refereed)
Abstract [en]

Research has shown that collaboration and co-creation among different groups of stakeholders add complexity and challenges to the innovation process. In this paper a study of co-creation in a multi-stakeholder innovation process is presented. The co-creation is explored and described from a boundary practice perspective. The empirical data presented in the study is based on a user-centric innovation project, Free2Ride, where researchers, developers and members of two equestrian clubs co-created a piece of ICT safety equipment consisting of a transmitter (on the horse) and a receiver (application on a smartphone) to be used by equestrian club members during their everyday riding activities. Three episodes were extracted from the empirical data and presented in the paper. From these episodes the researchers have identified four characteristics of the spanning of boundaries in co-creation from a boundary practice perspective. One of the contributions in the papers is a description of boundary practice-spanning. The research approach adopted in the study is the action case approach.

Place, publisher, year, edition, pages
Springer Publishing Company, 2016. Vol. 259, p. 100-115
Series
Lecture Notes in Business Information Processing, ISSN 1865-1348
Keywords [en]
Boundary practice, co-creation, ICT innovation
National Category
Human Aspects of ICT Information Systems, Social aspects
Research subject
SOCIAL SCIENCE, Informatics; Work Integrated Learning
Identifiers
URN: urn:nbn:se:hv:diva-10416DOI: 10.1007/978-3-319-43597-8_8Scopus ID: 2-s2.0-84981303164ISBN: 978-3-319-43596-1 (print)ISBN: 978-3-319-43597-8 (print)OAI: oai:DiVA.org:hv-10416DiVA, id: diva2:1060227
Conference
7th Scandinavian Conference on Information Systems, SCIS 2016 and IFIP8.6 2016, Ljungskile, Sweden, August 7-10, 2016
Available from: 2016-12-28 Created: 2016-12-28 Last updated: 2018-02-07Bibliographically approved
In thesis
1. Engaged in digital service innovation
Open this publication in new window or tab >>Engaged in digital service innovation
2018 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

The research in this thesis has digital services innovation to support Human-Centred Service Systems (HCSSs) from a practice theory perspective as a foundation. Digital service innovation is understood as service system reconfiguration due to digitalization, with the aim to change the service systemsin a way that increases the value for the involved actors. There are several challenges in digital service innovation; one of the challenges is to address value for a Human-Centered Service System (HCSS), especially since value is the outcome that is determined by the beneficiary. Another challenge is the complexity of sharing and translation of knowledge among heterogeneous actors. The interaction among the involved actors is crucial to understand because it is through human interaction that knowledge is shared and generated.The research has been guided by two research questions: (1) What constitutes value in HCSSs? And (2) How can perceptions of value be aligned in digital service innovation? The presented research expands our understanding of digital service innovation in HCSSs supporting everyday life from a practice perspective. The overall research approach has been engaged scholarship, where the attached insider perspective has been the main focus. The empirical data is collected in two innovation projects (FIND and Free2Ride), the data comes from activities within the projects such as workshops and interviews. One finding in the thesis is the interplay between different levels of value during digital service innovation. Another finding is that beneficiaries and developer stake initiatives to share and translate knowledge. The main contribution of the research is a set of digital service innovation principles. Temporal brokering that leads to leaps in the process of reaching a common understanding and the importance of a learning dimension regarding the roles taken by service beneficiaries are also contributions in this thesis. The research also contributes an exemplification of how learning theories have been applied in order to understand digital service innovation. There are also practical contributions directed to those involved in digital service innovation on a tactical or strategic level. Future research could approach digital service innovation of HCSSs inother service systems and with other perspectives from the practice theory research.

Place, publisher, year, edition, pages
Trollhättan: University West, 2018. p. 64
Series
PhD Thesis: University West ; 15
Keywords
Digital service innovation; Human-Centred Service Systems; value; practice perspective; learning in practice; engaged scholarship research
National Category
Information Systems, Social aspects
Research subject
Work Integrated Learning; SOCIAL SCIENCE, Informatics
Identifiers
urn:nbn:se:hv:diva-12069 (URN)978-91-87531-78-1 (ISBN)978-91-87531-77-4 (ISBN)
Public defence
2018-02-01, Entré AIL, 10:15
Opponent
Supervisors
Available from: 2018-02-08 Created: 2018-02-07 Last updated: 2018-02-08

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Johansson, Lars-OlofLundh Snis, UlrikaSvensson, Lars

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