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The Big Five Factors in Perceived Elderly Care Quality: An Evaluation Model in the Behavioral Sciences for User-Oriented Professions
University West, Department of Social and Behavioural Studies, Psychology and organization studies. (LINA)ORCID iD: 0000-0003-0629-353X
2016 (English)In: ViLär 2016, konferens 8-9 december, 2016Conference paper, Presentation (Other academic)
Abstract [en]

Purpose – Perceived care quality (i.e., how care is enacted by a care worker toward a client at the interpersonal level) is a strong predictor of satisfaction in a wide range of health care services. The present research aimed at compiling a model containing the basic elements of care quality from a behavioral science perspective. Specifically, such a model could help reveal how and why quality in user-oriented care professions vary.

Design –We interviewed, observed, and took notes about care workers’ interactions with the older persons in both home care and nursing homes during two weeks.

Findings – A model for categorising perceived quality variation, the Big Five of user-oriented care (Task-focus, Person-focus, Affect, Cooperation, and Time-use; T-PACT) was discerned with help of thematic analysis.

Value – The proposed model may be useful for describing general user-oriented quality and its variations (see Table 1). These Big Five categories (TPACT) can be of relevance for future quality developments of user-oriented professions, as well as be implemented in educational programs.

Place, publisher, year, edition, pages
Keyword [en]
care, quality, satisfaction, user-orientation
National Category
Psychology (excluding Applied Psychology)
Research subject
Work Integrated Learning; SOCIAL SCIENCE, Psychology
URN: urn:nbn:se:hv:diva-10400OAI: diva2:1059764
ViLär 2016, konferens 8-9 december, Vänersborg, Sweden, 2016
Available from: 2016-12-23 Created: 2016-12-23 Last updated: 2017-01-10Bibliographically approved

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