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Efforts at the boundaries: Social media use in Swedish municipalities
University West, Department of Economics and IT, Division of Media and Design. (LINA)ORCID iD: 0000-0001-6636-055X
University West, Department of Engineering Science, Division of Production System. (LINA PTW)ORCID iD: 0000-0003-0086-9067
2016 (English)In: Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349, Vol. 9821, 123-137 p.Article in journal (Refereed) Published
Abstract [en]

Social media is used by the majority of Swedish municipalities. However, the highly interactive features of social media are often not taken advantage of. The study aims to get a better understanding of why social media is not used to its full potential in the municipality. Findings from an interview study with communicators in three Swedish municipalities reveal that the motivation for using social media is often difficult to turn into action. Tensions emerging in the use of social media result in hesitation, uncertainty and a slowing down of work practice. The processes of managing the tensions are characterized by boundary crossing between different communities, such as municipal communicators, elected officials and citizens, with social media itself as an equally important actor. The processes of boundary crossing by the municipal communicators are discussed in terms of learning processes and new emerging competences that might redefine the role of the municipal communicator and hence perhaps the public servant in general. © IFIP International Federation for Information Processing 2016.

Place, publisher, year, edition, pages
2016. Vol. 9821, 123-137 p.
Keyword [en]
Artificial intelligence; Computer science; Computers, Boundary crossing; Communicators; E-participation; Municipalities; New competence; Public servants; Social media, Social networking (online)
National Category
Information Systems, Social aspects
Research subject
Work Integrated Learning; SOCIAL SCIENCE, Informatics
Identifiers
URN: urn:nbn:se:hv:diva-10363DOI: 10.1007/978-3-319-45074-2_10Scopus ID: 2-s2.0-84984916643OAI: oai:DiVA.org:hv-10363DiVA: diva2:1058272
Conference
8th IFIP WG 8.5 International Conference on Electronic Participation, ePart 2016; Guimaraes; Portugal; 5 September 2016 through 8 September 2016
Available from: 2016-12-20 Created: 2016-12-20 Last updated: 2017-06-19Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
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  • Other style
More styles
Language
  • de-DE
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  • nn-NB
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  • Other locale
More languages
Output format
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