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The natural process mapping phenomenon: Resource oriented vs. value flow oriented
University West, Department of Engineering Science, Research Enviroment Production Technology West. Global Industrial Development, Scania CV AB, Södertälje, Sweden. (PTW)ORCID iD: 0000-0002-0578-3804
Mälardalen University, School of Innovation, Design and Engineering, Eskilstuna, Sweden.
2016 (English)In: The 7th International Swedish Production Symposium, SPS16, Conference Proceedings: 25th – 27th of October 2016, Lund: Swedish Production Academy , 2016, 1-6 p.Conference paper (Refereed)
Abstract [en]

Lean philosophy has created awareness and eagerness in companies to strive to continuously improve their performance and profitability. This is usually done by improving important and influential core processes since process focus gives the right quality results as well. Thus mapping processes have become more common in recent years. Creating a visual process map is the first step for understanding and improvements.Even though many companies map their processes and try to improve them, they are not always successful.This can be attributed to various reasons, an important one being the perspective from which the process is mapped. The starting point of this paper is that novice modelers naturally model processes from their own perspective, neglecting the goal or the value that the process is meant to achieve. This is demonstrated through simple workshops, at which the participants are tasked to map the “breakfast process”. It is shown in this study that different perspective in the process mapping leads to different process maps and consequently to different process improvement possibilities. Similar experiments are needed to be applied for industrial processes, such as Product Development process or Production System Development process, before the results of the paper can be generalized.

Place, publisher, year, edition, pages
Lund: Swedish Production Academy , 2016. 1-6 p.
Keyword [en]
ISO9001, value oriented, process mapping, Product Development, Lean
National Category
Production Engineering, Human Work Science and Ergonomics
Research subject
ENGINEERING, Manufacturing and materials engineering
URN: urn:nbn:se:hv:diva-10252OAI: diva2:1053155
7th International Swedish Production Symposium, SPS16, Lund, Sweden, October 25–27, 2016
Available from: 2016-12-08 Created: 2016-12-08 Last updated: 2016-12-08Bibliographically approved

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Johansson, Anders
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