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Kompetensstrategier vid införande av kundcenter i kommuner
University West, Department of Economics and IT, Division of Media Production. (Innoveta)ORCID iD: 0000-0002-2118-2152
University West, Department of Economics and Informatics, Divison of Informatics. (Innoveta)ORCID iD: 0000-0003-3914-3212
2010 (Swedish)In: Lärande i och för det nya arbetslivet / [ed] Lagrosen, Stefan, Lundh-Snis Ulrika, Nehls, Eddy, Lund: Studentlitteratur, 2010, 1, p. 31-46Chapter in book (Other academic)
Place, publisher, year, edition, pages
Lund: Studentlitteratur, 2010, 1. p. 31-46
Keywords [en]
E-government, contact centre, work-integrated learning, competence strategies, MOA-model, evaluation
Keywords [sv]
Kontaktcenter, e-förvaltning, arbetsintegrerat lärande, kompetensstrategier, MOA-modellen, utvärdering
National Category
Pedagogical Work Information Systems
Research subject
SOCIAL SCIENCE, Educational science; Work Integrated Learning; SOCIAL SCIENCE, Informatics
Identifiers
URN: urn:nbn:se:hv:diva-2792ISBN: 978-91-44-07062-9 (print)OAI: oai:DiVA.org:hv-2792DiVA, id: diva2:359671
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InnovetaAvailable from: 2010-10-29 Created: 2010-10-29 Last updated: 2018-01-12Bibliographically approved

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Bernhard, IreneGrundén, Kerstin

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