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Back-office Implementation of E-Government: A Learning Process
University West, Department of Economics and Informatics.ORCID iD: 0000-0003-3914-3212
2007 (English)In: Proceedings of the 7th European Conference on e-Government / [ed] Remenyi, 2007, p. 201-208Conference paper, Published paper (Refereed)
Abstract [en]

An interview study of back-office aspects of eGovernment implementation at the County Administration of Sweden is analysed and reported. The aim of the interviews was to identify attitudes towards the implementation of eGoverment and competence development needs. The respondents were very aware of social aspects of eGovernment.  The implementation of eGovernment means a cultural change of attitudes, knowledge and competence for the personnel. Different perspectives from users and providers could be reasons behind neglecting social aspects. The respondents requested a bottom-up strategy of the implementation work. Participation of users in project work and thorough analysis of work culture, work routines before implementation could make focus of implementation work more relevant and make the implementation to a learning process for the users and increase their motivation. A web-based study circle focussing on eGovernment was developed and implemented in the organisation, as a consequence of the results from the interview study. A study circle could be one way of competence development stimulate development-oriented learning by the personnel (compared with adaptive learning). Competence development for eGovernment should be seen as process development where many educational initiatives could be combined in different blended learning situations.

 

Place, publisher, year, edition, pages
2007. p. 201-208
Keywords [en]
back-office, implementation, eGovernment, study circle, learning
National Category
Information Systems
Research subject
SOCIAL SCIENCE, Informatics
Identifiers
URN: urn:nbn:se:hv:diva-2665ISBN: 978-1-905305-45-2 (print)OAI: oai:DiVA.org:hv-2665DiVA, id: diva2:350395
Conference
ECEG2007, Haagse Hogeschool, Haag, Nederländerna
Available from: 2010-09-10 Created: 2010-09-10 Last updated: 2018-01-12Bibliographically approved

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Grundén, Kerstin

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Citation style
  • apa
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  • de-DE
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Output format
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