As we have moved into a post-pandemic phase, the hospitality and tourism industry faces a new era where conditions are reshaped through new realities like labor shortages, new work models (digital nomadism, work-from-home), inflation, political uncertainties, new leisure and travel patterns, and increasing tourismphobia among local residents. In addition, the growing awareness of sustainability and climate change are adding new demands and challenges. Thus, there is a need to develop practical and conceptual knowledge on the role of digital transformation in meeting these challenges and for developing an industry that is resilient, sustainable, and responsible in its technology use. © 2024 IEEE Computer Society. All rights reserved.