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Standing together at the helm: how employees experience employee-driven innovation in primary car
University West, School of Business, Economics and IT, Divison of Informatics. Region Västra Götaland, Research, Education, Development & Innovation (REDI), Primary Health Care (SWE); General Practice, Family Medicine, School of Public Health and Community Medicine, Institute of Medicine, Sahlgrenska Academy, University of Gothenburg, Gothenburg (SWE). (KAMAIL)ORCID iD: 0000-0001-5817-8942
University West, Department of Health Sciences, Section for nursing - undergraduate level. (LOVHH, KAMAIL)ORCID iD: 0000-0002-2793-9937
University West, School of Business, Economics and IT, Divison of Informatics. (KAMAIL)ORCID iD: 0000-0002-1421-868X
Region Västra Götaland, Research, Education, Development & Innovation (REDI), Primary Health Care (SWE); General Practice, Family Medicine, School of Public Health and Community Medicine, Institute of Medicine, Sahlgrenska Academy, University of Gothenburg, Gothenburg (SWE).
2024 (English)In: BMC Health Services Research, E-ISSN 1472-6963, Vol. 24, no 1, article id 655Article in journal (Refereed) Published
Abstract [en]

Primary care needs to find strategies to deal with today’s societal challenges and continue to deliver efficient and high-quality care. Employee-driven innovation is increasingly gaining ground as an accessible pathway to developing successful and sustainable organisations. This type of innovation is characterised by employees being engaged in the innovation process, based on a bottom-up approach. This qualitative study explores employees’ experiences of employee-driven innovation at a primary care centre in Sweden. Data are collected by focus group interviews and analysed by inductive qualitative content analysis. The result is presented with the overarching theme “Standing together at the helm” followed by three categories: “Motivating factors for practising employee-driven innovation”, “Challenges in practising employee-driven innovation” and “Benefits of employee-driven innovation”, including nine subcategories. The study found that employee-driven innovation fosters organisational innovation, empowers employees, and enhances adaptability at personal and organisational levels. This enables individual and collective learning, and facilitates the shaping, development, and adaptation of working methods to meet internal and external requirements. However, new employees encountered difficulty grasping the concept of employee-driven innovation and recognising its long-term advantages. Additionally, the demanding and task-focused environment within primary care posed challenges in sustaining efforts in innovation work. The employees also experienced a lack of external support to drive and implement some innovative ideas.

Place, publisher, year, edition, pages
2024. Vol. 24, no 1, article id 655
Keywords [en]
Employee-Driven Innovation, Lean philosophy, Learning organisation, Primary Care, Sociocultural perspective, Qualitative Research
National Category
General Practice Nursing Work Sciences
Research subject
Work Integrated Learning; NURSING AND PUBLIC HEALTH SCIENCE, Nursing science
Identifiers
URN: urn:nbn:se:hv:diva-21638DOI: 10.1186/s12913-024-11090-0OAI: oai:DiVA.org:hv-21638DiVA, id: diva2:1860488
Funder
Interreg, 20202391
Note

CC-BY 4.0

This research was financed by Research, Development & Education Centre Fyrbodal with funding from the Local Research and Development Council Fyrbodal, and Health Academy West. External funding was also received from Interreg Sweden-Norway, European Regional Development Fund (ERDF) (grant number: 20202391).

Available from: 2024-05-24 Created: 2024-05-24 Last updated: 2024-05-24

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Samuelson, SarahPennbrant, SandraSvensson, Ann

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