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Konsultchefers upplevelser av relationsskapandet med sina konsulter: En vardag präglad utav samledarskap
University West, Department of Social and Behavioural Studies.
University West, Department of Social and Behavioural Studies.
2023 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

En konsultchef har flera viktiga relationer i sitt arbete, några av dessa är relationen med kunderna, konsulterna och sina egna chefer. Konsultchefen har även många arbetsuppgifter. Genom att ha så många arbetsrelationer och så många arbetsuppgifter har konsultcheferna många bollar i luften. I denna studie så kommer syftet att handla om konsultchefers upplevelser av svårigheter för att kunna skapa relationer med konsulterna i samband med samledarskapet de har med kunden. För att få svar på syftet utfördes det semistrukturerade intervjuer med 12 konsultchefer inom bemanningsbranschen. Resultatet presenteras i form av huvudteman och underteman med tillhörande analys. De tre huvudteman var: fysisk närvaro, kommunikation och samledarskap. Det som identifierades var konsultchefernas brist på närvaro de hade med konsulterna och hur den påverkade kommunikationen mellan de och konsulterna. Där föll även samledarskapet med kunden in. Ett flertal konsultchefer tyckte att deras brist på tid resulterade i att de inte kunde skapa nära relationer till sina konsulter och att konsulterna i flera fall drogs mer till kunden då de var mer närvarande på arbetsplatsen än konsultcheferna.

Abstract [en]

Consultant managers have several important relationships in their business, such as the relationship with their customers, the consultants, and their own managers. By having many professional relationships and many tasks at the same time, consultant managers have a lot on their plate. In this study, the purpose will be to discuss the consultant manager’s experiences of difficulties in being able to create relationships with their consultants in connection with the co-leadership they have with their clients. In order to get the answers for this study's purpose, semi-structured interviews were conducted with 12 consultant managers from the staffing industry. The results are presented as main themes and sub-themes with an associated analysis. Three main themes were identified: Physical presence, communication, and co-leadership. The consultant managers' lack of presence with their consultant was identified. They felt that their lack of presence affected their communication between them. Another theme was co-leadership and the consultant managers felt that the co-leadership had an impact on the relationship between the consultant managers and consultants. Most felt that their lack of time resulted in them not being able to create close relationships with their consultants and in several cases the consultants were more drawn to the clients as they were more present at their workplace. 

Place, publisher, year, edition, pages
2023. , p. 33
Keywords [en]
Consultant manager, the staffing industry, relationships, communication, co-leadership
Keywords [sv]
Konsultchef, bemanningsbranschen, relationsskapande, kommunikation, samledarskap
National Category
Psychology
Identifiers
URN: urn:nbn:se:hv:diva-19675Local ID: EXM550OAI: oai:DiVA.org:hv-19675DiVA, id: diva2:1738480
Subject / course
Occupational & organizational psychology
Educational program
Personalvetarprogrammet
Supervisors
Examiners
Available from: 2023-03-27 Created: 2023-02-22 Last updated: 2023-03-27Bibliographically approved

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CiteExportLink to record
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