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Polite Interaction Design: Capturing the Users Attention Without Compromising their Experienced Trust
Department of Computer Science, Reykjavik University (ISL).ORCID iD: 0000-0002-4563-0001
University West, School of Business, Economics and IT, Division of Media and Design. (LINA)ORCID iD: 0000-0003-1390-8379
2022 (English)In: AMCIS 2022 Proceedings 1, AIS Electronic Library (AISeL) , 2022, p. 1-10Conference paper, Published paper (Refereed)
Abstract [en]

Pop-ups have been widely used to control users’ attention, causing a high degree of irritation and dissatisfaction. We explore so-called ‘polite’ pop-ups, i.e., pop-ups implemented into the interface eliminating the intrusive and surprising factors. We hypothesize that: H1) Users pay less attention to, and interact less with, polite pop-ups than traditional pop-ups, and; H2) Users perceive a higher degree of trust in applications with polite pop-ups compared to traditional pop-ups. The research approachincludes: i) comparative user tests with 88 participants; ii) observations of user tests; iii) assessment questionnaire, and; iv) data-driven analysis of interaction patterns. We analyze the data through the theoretical lens of trust and show that users pay less attention to, yet perceive a higher degree of trust. Our contributions include conceptualizing ‘polite’ design elements and the research agenda of Polite Interaction Design that aims to capture users’ attention without causing unpleasant experiences or decreased trust

Place, publisher, year, edition, pages
AIS Electronic Library (AISeL) , 2022. p. 1-10
Keywords [en]
Polite pop-ups, Interaction Design, Safety, Trust, Attention, Interaction
National Category
Information Systems, Social aspects
Research subject
Work Integrated Learning
Identifiers
URN: urn:nbn:se:hv:diva-19041ISBN: 978-1-958200-00-1 (electronic)OAI: oai:DiVA.org:hv-19041DiVA, id: diva2:1686918
Conference
AMCIS 2022 SIG HIC - Human Computer Interaction, Minneapolis Aug. 10-14, 2022
Available from: 2022-08-12 Created: 2022-08-12 Last updated: 2022-09-23Bibliographically approved

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Islind, Anna SigridurWillermark, Sara

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CiteExportLink to record
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Citation style
  • apa
  • ieee
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Language
  • de-DE
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Output format
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