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Designprinciper utvecklade för lyckad anpassning av ERP-system: En Action Design Research studie med fokus på ärendehantering och tidsplanering
University West, School of Business, Economics and IT.
University West, School of Business, Economics and IT.
2022 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

Studien undersökte vilka centrala designprinciper inom ärendehantering och tidsplanering som kan appliceras vid utveckling av ett anpassat ERP-system (Enterprise Resource Planning system) inom SMF:er (Små och Medelstora Företag). Anpassning av ERP-system inom SMF:er är ett komplext område med många komplikationer vilket gör det till en problemklass. Två SMF:er som upplever problem med ärendehantering och tidsplanering var involverade i studien och användes som grund för att utveckla ett anpassat ERP-system. Ett antal wicked problems identifierades utifrån de problemområden som företagen upplevde. Undersökningen utfördes genom en ADR (Action Design Research) forskningsansats med kvalitativ insamlad data under en nio veckor lång period, där fem iterationer av utveckling och utvärdering utfördes med en veckas tidsspann var. Studien resulterade i ett anpassat ERP-system som inkluderar ärendehantering och tidsplanering med en god system-till-arbete passform inom företagen. Sex designprinciper utvecklades under ADR-arbetet och fastställdes när systemet var fullt fungerande och godkänt av involverade företag. Designprinciperna besvarade de identifierade wicked problems och kan användas av andra vid anpassning av ERP-system inom SMF:er

Abstract [en]

The study examined which central design principles in case management and time planning can be applied in the development of a customized ERP system (Enterprise Resource Planning system) within SMEs (Small and Medium-sized Enterprises). Customization of ERP systems within SMEs is a complex field with many complications which makes it a problem class. Two SMEs experiencing problems with case management and planning were involved in the study and were used as a basis for developing a custom ERP system. Several wicked problems were identified based on the problem areas that the companies experienced. The study was conducted through an ADR (Action Design Research) approach with qualitative collected data over a nine-week period, where five iterations of development and evaluation were performed with a time span of one week each. The study resulted in a custom ERP system that includes case management and time planning with a good system-to-work fit within the companies. Six design principles were developed during the ADR work and established when the system was fully functional and approved by the involved companies. The design principles answered the identified wicked problems and can be used by others when adapting ERP systems within SMEs.

Place, publisher, year, edition, pages
2022. , p. 67
Keywords [en]
Action Design Research, Customization, Design Science Research, Design Principles, Enterprise Resource Planning System, Wicked Problems
Keywords [sv]
Action Design Research, Anpassning, Design ScienceResearch, Designprinciper, Enterprise Resource Planning System, Wicked Problems
National Category
Information Systems
Identifiers
URN: urn:nbn:se:hv:diva-18419Local ID: EXI500OAI: oai:DiVA.org:hv-18419DiVA, id: diva2:1660994
Subject / course
Informatics
Educational program
Systemutveckling - IT och samhälle
Supervisors
Examiners
Available from: 2022-06-02 Created: 2022-05-25 Last updated: 2022-08-15Bibliographically approved

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CiteExportLink to record
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