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Invisible Work Meets Visible Work: Infrastructuring from the Perspective of Patients and Healthcare Professionals
Reykjavik University, Department of Computer Science (ISL).ORCID iD: 0000-0002-4563-0001
University West, School of Business, Economics and IT, Divison of Informatics. NU Hospital Group, Trollhättan. (LINA)ORCID iD: 0000-0002-0493-8974
University West, School of Business, Economics and IT, Division of Media and Design. (LINA)ORCID iD: 0000-0001-8427-0961
Department of Surgery, SSORG - Scandinavian Surgical Outcomes Research Group, Institute of Clinical Sciences, Sahlgrenska Academy, University of Gothenburg, Gothenburg; Region Västra Götaland, Sahlgrenska University Hospital/Östra, Department of Surgery, Gothenburg.
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2021 (English)In: Proceedings of the 54th Hawaii International Conference on System Sciences, Hawaii International Conference on System Sciences , 2021, p. 3556-3565Conference paper, Published paper (Refereed)
Abstract [en]

Increased patient engagement and the use of new types of data, such as patient-generated health data (PGHD) is shifting how work is performed in relation to healthcare. This change enables healthcare professionals to delegate parts of work previously conducted by them to patients. There is a consensus regarding the need for nurses and physicians to work seamlessly together to make healthcare flow, but the role and responsibility of patients are less researched. In this paper, we aim to fill that gap by focusing on the shift of work from healthcare professionals to patients from the perspective of i) patients and ii) healthcare professionals. We use infrastructuring as a lens to understand the design of everyday work and actions from both perspectives. The main contribution is an analysis of, and insights into, how the work of patients can support healthcare professionals along with a conceptualization of how infrastructuring processes within and outside of healthcare are interconnected.

Place, publisher, year, edition, pages
Hawaii International Conference on System Sciences , 2021. p. 3556-3565
Keywords [en]
ICT-enabled Self-management of Chronic Diseases and Conditions, healthcare work, infrastructuring, patient perspective
National Category
Information Systems, Social aspects
Research subject
Work Integrated Learning
Identifiers
URN: urn:nbn:se:hv:diva-18068DOI: 10.24251/HICSS.2021.431Scopus ID: 2-s2.0-85108305481OAI: oai:DiVA.org:hv-18068DiVA, id: diva2:1629800
Note

CC BY-NC-ND 4.0

Available from: 2022-01-18 Created: 2022-01-18 Last updated: 2022-03-29Bibliographically approved

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Islind, Anna SigridurVallo Hult, HelenaJohansson, VictoriaGellerstedt, Martin

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