Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Subjectively Experienced Time and User Satisfactio: An Experimental Study of Progress Indicator Design in Mobile Application
University West, School of Business, Economics and IT, Division of Media and Design. (LINA)ORCID iD: 0000-0003-1390-8379
University West, School of Business, Economics and IT, Division of Media and Design. (LINA)
University West, School of Business, Economics and IT, Division of Media and Design. (LINA)
2021 (English)In: Proceedings of the 54th Annual Hawaii International Conference on System Sciences / [ed] Tung X. Bui, University of Hawaii , 2021, p. 4476-4485Conference paper, Published paper (Other academic)
Abstract [en]

In the user’s interaction with systems, waiting and interruptions often constitute a source of negative experiences. However, system response time can be difficult or impossible to control, due to for example poor internet connection. This study explores “subjective experienced time”, which refers to the users’ assessment of system response timeliness. The aim of this study is to gain increased knowledge of user satisfaction and subjectively experienced time in interaction with mobile applications. Thirty participants used and evaluated three mobile applications, containing unique stimuli in progress indicators. The results show correlation between progress indicators’ degree of feedback and the subjectively experienced time and user satisfaction. Contributions include increased insight into the somewhat complex connection between the degree of feedback, subjectively experienced time and user satisfaction, as well as design implications for user-centred design.

Place, publisher, year, edition, pages
University of Hawaii , 2021. p. 4476-4485
Keywords [en]
Human-Computer Interaction in the Digital Economy human-computer interaction: user experience: subjectively experienced time: critical design: mobile interaction
National Category
Human Aspects of ICT
Research subject
Work Integrated Learning
Identifiers
URN: urn:nbn:se:hv:diva-18002DOI: 10.24251/hicss.2021.543Scopus ID: 2-s2.0-85108379807ISBN: 978-0-9981331-4-0 (electronic)OAI: oai:DiVA.org:hv-18002DiVA, id: diva2:1625413
Conference
54th Hawaii International Conference on System Sciences 2021, January 4-8, 2021
Available from: 2022-01-07 Created: 2022-01-07 Last updated: 2022-03-29

Open Access in DiVA

fulltext(397 kB)220 downloads
File information
File name FULLTEXT01.pdfFile size 397 kBChecksum SHA-512
8cf81396174cfdb31d2023003dc28d2242ccbab905ae97f0b2dadeb2296e7cb22eef59224bffbcd7c0305582d4de356f58f08e42ef70604454bd919d2a0febee
Type fulltextMimetype application/pdf

Other links

Publisher's full textScopus

Authority records

Willermark, Sara

Search in DiVA

By author/editor
Willermark, Sara
By organisation
Division of Media and Design
Human Aspects of ICT

Search outside of DiVA

GoogleGoogle Scholar
Total: 220 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

doi
isbn
urn-nbn

Altmetric score

doi
isbn
urn-nbn
Total: 79 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf