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Accessibility- The interaction experiences of visually impaired people with mobile application using assistive technology.: A qualitative study of a banking application
University West, School of Business, Economics and IT, Divison of Informatics.
2021 (English)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Banks have evolved from providing paper-based banking solutions to providing the most cutting-edge technologies, such as mobile banking. Because there are more phones on the market than PCs, mobile banking has gotten greater attention in recent years. A significant number of blind people rely on smartphone-based assistive technology to carry out everyday tasks. Due to built-in characteristics such as accessibility, usability, and increased interactions, smartphone-based assistive devices are becoming increasingly popular among the blind. In order to give a better user experience, major IT firms have started to add accessibility elements that enable the inclusion of disabled individuals. However, when it comes to how people with visual impairment engage with smartphones, these inclusive efforts fall short.This paper looks at how people with visual impairments interact with mobile apps and the challenges they face with accessibility. The issues were then mapped to the relevant WCAG2.0 success criteria to see how extensive and sufficient WCAG 2.0 is when it comes to covering mobile accessibility issues for blind and visually impaired users. To conduct the research, a prototype of a banking application, specifically a loan application journey, was examined.In order to learn about the users' pain points, five people were interviewed. The results show that most of the success criteria were met, allowing as many people as possible to use the mobile application.

Place, publisher, year, edition, pages
2021. , p. 39
Keywords [en]
accessibility, usability, visually disable, visually impaired, assistive technology, banking application
National Category
Information Systems
Identifiers
URN: urn:nbn:se:hv:diva-16879Local ID: EXI802OAI: oai:DiVA.org:hv-16879DiVA, id: diva2:1582205
Subject / course
Informatics
Educational program
IT och verksamhetsutveckling
Supervisors
Examiners
Available from: 2021-08-20 Created: 2021-07-29 Last updated: 2021-08-20Bibliographically approved

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf