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Hur förutsättningarna för informellt arbetsplatslärande kan förändras under distansarbete: En intervjustudie
University West, Department of Social and Behavioural Studies, Division of Psychology, Pedagogy and Sociology.
University West, Department of Social and Behavioural Studies, Division of Psychology, Pedagogy and Sociology.
2021 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
How the presumptions for informal workplace learning may be affected by telework : An interview study (English)
Abstract [sv]

Syftet med studien var att undersöka hur förutsättningarna för informellt lärande mellan kollegor påverkats i en tid där distansarbete blivit allt mer etablerat bland organisationer och arbetstagare. Att lyckas med digitalt lärande i arbetslivet anses viktigt då detta leder till en konkurrenskraftig organisation som utvecklas. Vi har undersökt hur möjligheterna till informellt lärande påverkas och vilka fallgropar det kan resultera i, samt hur lärandet kan stärkas och ta nya former. Studien är av kvalitativ form och semistrukturerade intervjuer var vår metod för datainsamling. Tio intervjuer genomfördes där samtliga informanter arbetar i en offentlig förvaltning i en av Sveriges regioner. Vi har med ett induktivt synsätt och med inspiration av den fenomenologiska ansatsen kommit fram till vårt resultat genom informanternas egna upplevelser av arbetsplatslärande. Resultatet som framkom var att lärandet tvingats ta nya former i takt med att distansarbetet ökat, vilket gjort att möjligheterna till lärande förskjutits mer från arbetsgruppen till den enskilda medarbetaren. En brist på social närvaro har upptäckts när man sitter och arbetar på distans, samtidigt som känslan också är att man aldrig varit närmre kollegorna runt om i regionen, nu när alla sitter på samma digitala avstånd. En annan upptäckt är hur mentalt närvarande och delaktig man är under digitala möten då en upplevelse av skärmtrötthet uppdagats. Ett annat fynd vi hittat är hur arbetsplatsen i dagsläget implementerat strategier som både varit mer och mindre lyckade för att lärande ska kunna ske även på distans, samt hur kunskapssökande kan tas i uttryck.

Abstract [en]

The aim for this study was to investigate how the presumptions for informal workplace learning and knowledge transfer between colleagues were affected by the increase of teleworking, which has become more and more established among organizations and employees. The success of digital learning is essential if you wish to sustain or become a competitive and developing organization. We have examined how the possibilities for informal learning has been influenced by teleworking, and what sorts of shortcomings this might lead to. We also wanted to research how the knowledge transfer may be invigorated and transformed due to the possibilities with teleworking. With a qualitative method and 10 semi-structured interviews with employees in a government-controlled business in a Swedish region, we collected our data, which led to our result. Our approach to answer the study’s purpose has been with an inductive eye and a phenomenological point of view, trying to understand and make conclusions based on our informants’ experiences of learning during teleworking. Our presented result shows that the process of knowledge transfer has, as a consequence of teleworking, shifted from the working party to the individual worker who now must rely on its own abilities. A lack of social presence has been discovered, but at the same time, the feeling of being closer than ever with all your colleagues in the region has appeared, since the digital distance is now equal to everyone. Another discovery mentions the mental presence during digital meetings, and how involved you are in them during the working day, with an experienced increase of screen fatigue. Furthermore, our research also examined how currently implemented strategies were more or less successful to maintain a knowledge transfer among colleagues, together with how knowledge seeking is expressed in the organization.

Place, publisher, year, edition, pages
2021. , p. 42
Keywords [en]
learning, informal learning, non-formal learning, teleworking, mental attendance, qualitative method
Keywords [sv]
lärande, informellt lärande, icke-formellt lärande, distansarbete, delaktighet, kvalitativ metod
National Category
Pedagogy
Identifiers
URN: urn:nbn:se:hv:diva-16837Local ID: EXP503OAI: oai:DiVA.org:hv-16837DiVA, id: diva2:1582058
Subject / course
Pedagogics
Educational program
Personalvetarprogrammet
Supervisors
Examiners
Available from: 2021-08-20 Created: 2021-07-28 Last updated: 2021-08-23Bibliographically approved

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