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Patients' perspective on e-consultation in Sweden: a quantitative study of factors influencing patients' attitudes and usage.
University West, School of Business, Economics and IT, Divison of Informatics.
2021 (English)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Digital technologies are becoming more and more part of everyday life. Digital transformation brings benefits as well as challenges for individuals. New health care technologies are providing high-quality treatments for patients. This study investigates patients’ perception toward one of these new technologies, which is Electronic-Consultation. The focus of this research is on challenges and benefits that patients relate to the usage of e-consultation services in Sweden. Additionally, it studies the impact of individuals’ characteristics on their perceptions toward convenience and effectiveness of e-consultation, and in turn, the usage of it. The research has been done using the quantitative approach through a web-based questionnaire. The results show that people have a general high satisfaction with current e-consultation services in Sweden and do not experience many challenges. As a measurement for individuals’ characteristics, selfefficacy has been applied which refers to individuals' capabilities and beliefs in their own capacity to perform behaviors to produce specific performance achievements. To get more precise data, e-consultation self-efficacy (ECSE) has been chosen respectively. Results show that ECSE has a positive influence on people’s usage of these services. An interesting finding of this study is that positive perception does not always influence the decision toward the level of usage of e-consultation.

Place, publisher, year, edition, pages
2021. , p. 58
Keywords [en]
Digital transformation, health care technology
National Category
Information Systems
Identifiers
URN: urn:nbn:se:hv:diva-16814Local ID: EXI802OAI: oai:DiVA.org:hv-16814DiVA, id: diva2:1581563
Subject / course
Informatics
Educational program
IT och verksamhetsutveckling
Supervisors
Examiners
Available from: 2021-08-17 Created: 2021-07-22 Last updated: 2021-08-17Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
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