Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
The police and ‘the balance’: managing the workload within Swedish investigation units
Department of Social Work, University of Gothenburg, Gothenburg, Sweden.
University West, Department of Social and Behavioural Studies, Division of Social Work and Social Pedagogy.ORCID iD: 0000-0002-6358-3528
Department of Social Work, University of Gothenburg, Gothenburg, Sweden.
Department of Social Work, University of Gothenburg, Gothenburg, Sweden.
2021 (English)In: Journal of Professions and Organization, ISSN 2051-8803, E-ISSN 2051-8811, Vol. 8, p. 70-85Article in journal (Refereed) Published
Abstract [en]

Professionals within street-level organizations are essential for the delivery of public services to citizens. However, among a number of difficult dilemmas, they have to deal with an extensive workload.The police can be seen as a good example of this; they are expected to solve most crimes, includingthe so-called mass crimes and the more spectacular cases that make it into media headlines, and often on a continually decreasing budget. A key regulating mechanism for investigation departmentsin the Swedish police is the so-called balance. The balance can be described as a basket in whichthey put the cases that there is a desire and potential to work on but not in the immediate term.The purpose of this article is to analyse the balance as a way of rationing the workload within theSwedish police. Working with the balance consists of two processes: limiting and buffering the workload. Limiting is the practice of reducing the work in a situation. Buffering is the process of puttingsome work on hold to deal with later, of which the article identifies five kinds; functional, problematic,quasi, progressive, and symbolic buffering. The exploration of ‘the balance’ contributes to our understanding of how street level organizations attempt to defend their professional jurisdictions, theirwell-being, and their ability to complete their duties.

Place, publisher, year, edition, pages
Oxford University Press, 2021. Vol. 8, p. 70-85
Keywords [en]
police; workload; discretion; buffering; street-level organizations
National Category
Law and Society Social Work
Identifiers
URN: urn:nbn:se:hv:diva-16500DOI: 10.1093/jpo/joab002ISI: 000659449600005Scopus ID: 2-s2.0-85107897436OAI: oai:DiVA.org:hv-16500DiVA, id: diva2:1557455
Available from: 2021-05-26 Created: 2021-05-26 Last updated: 2022-03-30Bibliographically approved

Open Access in DiVA

No full text in DiVA

Other links

Publisher's full textScopus

Authority records

Berlin, Johan

Search in DiVA

By author/editor
Berlin, Johan
By organisation
Division of Social Work and Social Pedagogy
In the same journal
Journal of Professions and Organization
Law and SocietySocial Work

Search outside of DiVA

GoogleGoogle Scholar

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 55 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf