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Becoming a smart old town: How to manage stakeholder collaboration and cultural heritage
University West, School of Business, Economics and IT, Divison of Informatics. (LINA)ORCID iD: 0000-0002-6101-3054
University West, School of Business, Economics and IT, Division of Business Administration. (LINA)ORCID iD: 0000-0002-1991-4588
University West, School of Business, Economics and IT, Division of Media and Design. (LINA)ORCID iD: 0000-0002-2118-2152
2021 (English)In: Journal of Cultural Heritage Management and Sustainable Development, ISSN 2044-1266, E-ISSN 2044-1274, Vol. 11, no 4, p. 627-641Article in journal (Refereed) Published
Abstract [en]

Purpose: Within the ongoing digitalization of society and dimensions of integration, equality, citizen needs, sustainability and quality of life are of increasing importance as driving forces for cities to become smart. The purpose of this paper is to examine participatory management challenges in becoming a smart old town in the context of cultural heritage. Design/methodology/approach: An explorative approach was applied on a qualitative single case study including in-depth interviews with 21 stakeholders representing local entrepreneurs, nonprofit organizations, the municipality, politicians, tourism organization and residents of an old town district in a Norwegian city. Additionally, participatory observations and document studies were performed. Findings were continuously validated with the respondents. Findings: The present study contributes with stakeholder views on challenges arising from the development of a smart old town and suggests possible innovative solutions for participatory management. The transformation of a city with cultural heritage into a smart city require efforts that go beyond smart ICT implementations into issues of social sustainability. Research limitations/implications: The study brings forward the opportunities that lie in the dynamics of interaction between the spirit of cultural heritage and the body of participatory management. It con-tributes by responding to calls for further research to deepen the insights into stakeholder inclusion in cultural heritage-based city transformation. This explorative study has its limitations as it is based on one qualitative single case. Practical implications: Participatory management insights and recommendations for smart city transformation are provided. Social implications: The study addresses socially sustainable outcomes to create democratic conditions that promote inclusion and community building by understanding what people need and expect from the place where they live and work. Originality/value: This study is positioned as unique in terms of its complex nature of transforming an old town to become a smart old town based on cultural heritage and an open and coordinated inclusion of stakeholders. Smartness in context of city transformation is revealed in many dimensions ranging from technology-driven to more participant-driven. 

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2021. Vol. 11, no 4, p. 627-641
Keywords [en]
Cultural heritage, Smart city, Stakeholder inclusion, City transformation, Participatory management
National Category
Business Administration Information Systems, Social aspects
Research subject
Work Integrated Learning
Identifiers
URN: urn:nbn:se:hv:diva-16389DOI: 10.1108/JCHMSD-10-2020-0148ISI: 000623136200001Scopus ID: 2-s2.0-85101393276OAI: oai:DiVA.org:hv-16389DiVA, id: diva2:1537672
Note

 This study is partly funded by the European Union Development Fund, Interreg Sweden–Norway inthe project, “Urban Platsinnovation” years 2015–2018.

Available from: 2021-03-16 Created: 2021-03-16 Last updated: 2022-01-17

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Lundh Snis, UlrikaOlsson, Anna KarinBernhard, Iréne

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