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Caring for Persons With Intellectual Disabilities and Challenging Behavior: Staff Experiences With a Web-Based Training Program
University West, Department of Health Sciences, Section for nursing - undergraduate level. (LOVHH LINA)ORCID iD: 0000-0003-2586-1619
University West, Department of Health Sciences, Section for health promotion and care sciences. (LOVHH LINA)
University West, Department of Health Sciences, Section for nursing - graduate level. University of Skövde, Department of Nursing and Reproductive, Perinatal and Sexual Health, School of Health Sciences, Skövde (SWE). (LOVHH LINA)ORCID iD: 0000-0002-2261-0112
University West, Department of Health Sciences, Section for nursing - graduate level. Umeå University, Department of Nursing, Umeå (SWE). (LOVHH LINA)
2021 (English)In: Frontiers in Psychiatry, E-ISSN 1664-0640, Vol. 12, article id 580923Article in journal (Refereed) Published
Abstract [en]

Background: Clear and effective communication is a prerequisite to provide help and support in healthcare situations, especially in health, and social care services for persons with intellectual disabilities, as these clients commonly experience communication difficulties. Knowledge about how to communicate effectively is integral to ensuring the quality of care. Currently, however, there is a lack of such knowledge among staff working in the disabilities sector, which is exacerbated by challenges in the competence provision in municipal health and social care services. Therefore, the aim of the study was to explore staffs' experience of web-based training in relation to their professional caring for persons with intellectual disabilities and challenging behavior. The intention is to move toward well-evaluated and proven web-based training in order to contribute to competence provision in this specific context.

Methods: Fourteen semi-structured interviews were carried out with individual staff members to gather data regarding their experiences with web-based training in relation to their profession. The collected data were analyzed using qualitative content analysis with a focus on both manifest and latent content.

Results: The staff's experiences with the web-based training program were presented as a single main theme: "Web-based training for staff initiates a workplace learning process by promoting reflections on and awareness of how to better care for persons with intellectual disabilities and challenging behavior." This theme contained three categories which are based on eight sub-categories.

Conclusion and clinical implications: The benefits of web-based training for workplace learning could clearly be observed in the strengthening of professional care for persons with intellectual disabilities and challenging behavior. Staff members claimed to have gained novel insights about how to better care for clients as well as about the importance of interactions in their encounters with clients. Professional teamwork is crucial to providing effective care for persons with intellectual disabilities and challenging behavior. Hence, future research aimed at investigating the views of other healthcare professionals, such as registered nurses, is recommended to improve the competence provision within municipal health and social care services and thereby enhance the quality of care.

Place, publisher, year, edition, pages
2021. Vol. 12, article id 580923
Keywords [en]
communication, health and social care services, intellectual disability, professionals, quality of care, web-based training, workplace learning
National Category
Nursing
Research subject
NURSING AND PUBLIC HEALTH SCIENCE, Nursing science; Work Integrated Learning
Identifiers
URN: urn:nbn:se:hv:diva-16335DOI: 10.3389/fpsyt.2021.580923ISI: 000616807300001PubMedID: 33584380Scopus ID: s2.0-85101019602s2.0-85101019602OAI: oai:DiVA.org:hv-16335DiVA, id: diva2:1536981
Note

This study was funded by the Department of Health Sciences,University West. 

Available from: 2021-03-12 Created: 2021-03-12 Last updated: 2024-04-10Bibliographically approved
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Truong, AnhAlverbratt, CatrinEkström, AnetteAntonsson, Helena

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