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Process mapping in industry - the self-centred phenomenon and how it effects continuous improvements
University West, Department of Engineering Science, Research Enviroment Production Technology West. Global Industrial Development, Scania CV AB, Södertälje, Sweden. (PTW)ORCID iD: 0000-0002-0578-3804
Global Industrial Development, Scania CV AB, Södertälje, Sweden;Mälardalen University, School of Innovation, Design and Engineering, Eskilstuna, Sweden.
2020 (English)In: Procedia CIRP, ISSN 2212-8271, E-ISSN 2212-8271, Vol. 93, p. 718-723Article in journal (Refereed) Published
Abstract [en]

For the manufacturing system development process to deliver the expected value, it is important that the management of the process works. However, the competence of building adequate process models is often missing. The purpose of this paper is to demonstrate that with some training, it is possible to achieve much better process models. This is studied through a workshop, where the participants map their “breakfast process”. The result shows that without guidance, the process becomes self-centred. A self-centred resource-oriented process model gives focus on time and resource utilisation, while a value objective oriented process model focuses more on process quality. © 2020 The Authors.

Place, publisher, year, edition, pages
2020. Vol. 93, p. 718-723
Keywords [en]
Continuous improvements; Expected values; Objective oriented; Oriented process; Process mapping; Process quality; Resource utilisation; System development process, Manufacture
National Category
Production Engineering, Human Work Science and Ergonomics
Research subject
Production Technology
Identifiers
URN: urn:nbn:se:hv:diva-16020DOI: 10.1016/j.procir.2020.03.046Scopus ID: 2-s2.0-85092426426OAI: oai:DiVA.org:hv-16020DiVA, id: diva2:1501422
Conference
Conference of 53rd CIRP Conference on Manufacturing Systems, CMS 2020 ; Conference Date: 1 July 2020 Through 3 July 2020
Funder
Knowledge Foundation, 20110262 & 20110263Available from: 2020-11-17 Created: 2020-11-17 Last updated: 2022-05-10Bibliographically approved
In thesis
1. Challenging the traditional manufacturing objectives: Designing manufacturing systems for both product manufacturing and value production
Open this publication in new window or tab >>Challenging the traditional manufacturing objectives: Designing manufacturing systems for both product manufacturing and value production
2022 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [sv]

Utformandet av nya tillverkningssystem och fabriker är ett komplext arbete med många intressenter. I grund och botten är det en värdekedja som är i fokus, dvs tillverkningen av en lönsam produkt. Denna värdekedja styr utvecklingsprojekten och kraven som ställs på tillverkningssystemet kretsar runt kostnad, produktkvalitet och önskad tillverkningsvolym. Dessa krav fokuserar på den betalande kunden, vilket kan vara företagets viktigaste intressent. Utöver den betalande kunden finns det dock många andra intressenter som inte beaktas i någon större utsträckning vid kravställandet av nya tillverkningssystem. Enskilda goda exempel går att finna där exempelvis storskalig tillverkning av en produkt till lägsta kostnad inte är det primära målet. Fokus ligger i stället på andra värdekedjor som skapar mervärde för nya intressenter till tillverkningssystemet. Denna forskning har i avsikt att utforska vilka intressenter som finns till ett tillverkningssystem, och vilket mervärde som det går att leverera till dessa. Frågor som ställs är vilka externa intressenter som finns, vilka interna intressenter som finns, vilket mervärde kan tillverkningssystemet leverera till dessa och hur kan man beakta dessa i utvecklingsprojekten av nya tillverkningssystem? En mer utforskande samhällsvetenskaplig metod har använts, där inspiration tagits från etnografiska och kvalitativa metoder. De nio åren som doktorandprojektet pågått har en långvarig, djup datainsamling och analys möjliggjorts. Forskningen har resulterat i ett teoretiskt ramverk runt ett mer holistiskt synsätt på tillverkningssystemets värdekedjor. Den betalande kundens värdekedja kvarstår som primär, men kompletterats med nya externa och interna intressenter. Enskilda goda exempel har identifierats i olika industrier som används för att exemplifiera applicerbarheten i praktiken. Forskningen adresserar även utmaningar i att förändra dagens arbetssätt. Den starka kulturen på kundfokus samt beslutsprocesser som är ekonomiskt dominerande, är två aspekter som befäster dagens arbetssätt. Med ett mer strategiskt fokus, inkluderande kravställning samt ledningens öppenhet för en bredare beslutsgrund, skapas förutsättningar att utforma tillverkningssystem som skapar större mervärde för flera.

Abstract [en]

The design of new manufacturing systems is a complex process involving many stakeholders. The production of a profitable product is the value chain that steers the development projects, and requirements are specified around cost, product quality and the desired production volume. These requirements focus on the paying customer. In addition to the customer, there are, however, many other stakeholders who are not considered to any great extent. Individual good examples can be found where the large-scale production at the lowest cost is not the primary goal. Instead, the focus is on other value chains that create added value for new stakeholders related to the manufacturing system. This research intends to explore the stakeholders of a manufacturing system and the added value that can be delivered to them. There is a focus on understanding the current practices for manufacturing system development, how requirements are specified and how decisions are made. An explorative social science approach was applied, where inspiration was taken from ethnographic and qualitative methods. Nine years of (interrupted) industrial PhD studies have enabled a long[1]term and deep data collection and analysis. The research resulted in a theoretical framework built around a more holistic approach to the value chains of the manufacturing system. The paying customer’s value chain remains primary but has been supplemented with new secondary external and internal stakeholders, and related value chains. Individual good examples have been identified in the industry that are used to exemplify the applicability of the theoretical framework in practice. The research also addresses challenges in changing today’s way of working. A strong culture of customer focus and financially dominant decision-making processes are two aspects that consolidate today's way of working. With a more strategic focus, including holistic requirements and the management’s openness to a broader decision basis, the conditions are created for designing manufacturing systems that contribute with greater added value for more stakeholders

Place, publisher, year, edition, pages
Trollhättan: University West, 2022. p. 188
Series
PhD Thesis: University West ; 48
Keywords
Manufacturing system, design, development, decision making, sustainability, value, Tillverkningssystem, produktionssystem, design, utveckling, beslutsstöd, hållbarhet, värde
National Category
Manufacturing, Surface and Joining Technology
Research subject
Production Technology
Identifiers
urn:nbn:se:hv:diva-18355 (URN)9789189325210 (ISBN)9789189325203 (ISBN)
Public defence
2022-06-10, F131, Gustava Melins gata, Trollhättan, 09:00 (English)
Opponent
Available from: 2022-05-13 Created: 2022-05-10 Last updated: 2022-06-02Bibliographically approved

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