Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Rather a Competent Practitioner than a Compassionate Healer: Patients' Satisfaction with Interactions in Psychiatric Inpatient Care.
Umeå University, Department of Nursing, Umeå, Sweden; Umeå University, Division of Psychiatry, Department of Clinical Sciences, Umeå, Sweden.
Umeå University, Department of Nursing, Umeå, Sweden.
Umeå University, Department of Odontology, Umeå, Sweden.
Umeå University, Department of Nursing, Umeå, Sweden.
Show others and affiliations
2021 (English)In: Issues in Mental Health Nursing, ISSN 0161-2840, E-ISSN 1096-4673, Vol. 42, no 6, p. 549-554Article in journal (Refereed) Published
Abstract [en]

Interactions with staff are important aspects in patients' experiences of psychiatric inpatient care (PIC). This study aimed to evaluate patients' satisfaction with their interactions with PIC staff and whether sociodemographic factors, depression and anxiety symptoms were associated with their perceptions of these interactions. In this cross-sectional study, we collected data from 84 patients receiving inpatient care in three psychiatric settings in Sweden. The patients' perceptions of interactions with staff and self-reported degrees of depression and anxiety were evaluated through questionnaires. Overall, patients were satisfied with the patient-staff interaction. However, significantly higher scores were related to staffs' practical competence than to their compassion. Older patients reported significantly more satisfaction than younger patients with their most recent meeting with staff. Tailored nursing interventions may improve staff's compassionate capacity. Further research in larger samples is needed to improve our understanding of the factors associated with how patients perceive their interactions with staff.

Place, publisher, year, edition, pages
2021. Vol. 42, no 6, p. 549-554
Keywords [en]
patient, experience, satisfaction, psyciatric inpatient care, PIC, staff, interactions, patient-staff interaction, competence, compassion
National Category
Nursing
Identifiers
URN: urn:nbn:se:hv:diva-15938DOI: 10.1080/01612840.2020.1820645ISI: 000573104800001PubMedID: 32975473Scopus ID: 2-s2.0-85091612887OAI: oai:DiVA.org:hv-15938DiVA, id: diva2:1472522
Note

Funders: Svensk sjuksköterskeförening

Available from: 2020-10-01 Created: 2020-10-01 Last updated: 2022-01-19Bibliographically approved

Open Access in DiVA

No full text in DiVA

Other links

Publisher's full textPubMedScopus

Authority records

Hällgren Graneheim, Ulla

Search in DiVA

By author/editor
Hällgren Graneheim, Ulla
By organisation
Section for nursing - graduate level
In the same journal
Issues in Mental Health Nursing
Nursing

Search outside of DiVA

GoogleGoogle Scholar

doi
pubmed
urn-nbn

Altmetric score

doi
pubmed
urn-nbn
Total: 84 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf