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Första linjen chefers arbete med konflikter: en beskrivning av bilindustrin och säkerhetsbolag
University West, Department of Social and Behavioural Studies, Division of Psychology, Pedagogy and Sociology.
University West, Department of Social and Behavioural Studies, Division of Psychology, Pedagogy and Sociology.
2020 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

Syftet med föreliggande kvalitativa studie var att undersöka hur första linjen chefer hanterar och förhåller sig till arbetsrelaterade konflikter mellan anställda samt hur det påverkar välbefinnandet i arbetsgruppen. Konflikthanteringsstilarna samverkan, anpassning, kompromissande, undvikande och dominans är genomgående i studien. Insamlandet av data är baserat på semistrukturerade intervjuer med åtta chefer inom bilindustrin och säkerhetsbolag. Analysen sker via tematisk analys av data. Resultatet visar på fenomen som påverkar konflikter, konflikthantering och välbefinnande. Fem övergripande teman uppenbarade sig i analysen. Dessa fem övergripande teman var neutralitet, kommunikation, erfarenhet, motivation och osäkerhet som var genomgående i intervjuerna. I diskussionsdelen nämns det att flertalet respondenter enbart lade fokus på det negativa med konflikter men ett fåtal lyfte också positiva aspekter av konflikter.

Abstract [en]

The purpose of this qualitative study was to examine how first-line managers handle and relate to work-related conflicts between employees and how it affects the wellbeing of the working group. The conflict management styles integrating, obliging, compromising, avoiding and dominating are pervasive in the study. The data collection is based on semi-structured interviews with eight managers in the automotive industry and security companies. The analysis is done through a thematic analysis of the data. The results show phenomena that affect conflicts, conflict management and well-being. Five overall themes were revealed in the analysis. These five general themes are neutrality, communication, experience, motivation and uncertainty. The discussion section mentions that the majority of respondents focused only on the negative with conflicts, but a few also highlighted positive aspects of conflicts.

Place, publisher, year, edition, pages
2020. , p. 35
Keywords [en]
Conflicts, conflict management, conflict management styles, wellbeing, qualitative study, thematic analysis, neutrality, communication, experience, motivation and uncertainty
Keywords [sv]
Konflikter, konflikthantering, konflikthanteringsstilar, välbefinnande, kvalitativ metod, tematisk analys, neutralitet, kommunikation, erfarenhet, motivation och osäkerhet
National Category
Psychology
Identifiers
URN: urn:nbn:se:hv:diva-15424Local ID: EXM540OAI: oai:DiVA.org:hv-15424DiVA, id: diva2:1453295
Subject / course
Psychology
Educational program
Personalvetarprogrammet
Supervisors
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Available from: 2020-07-22 Created: 2020-07-09 Last updated: 2020-07-22Bibliographically approved

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