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Handling Plurality and Dealing with Difficult Work Experiences: A Comparative Study of Human Service Professionals’ Work with Individuals with Intellectual Disabilities
Umeå University, Department of Education, Umeå.
Högskolan Väst, Institutionen för individ och samhälle, Avd för socialpedagogik och sociologi. (BUV)ORCID-id: 0000-0001-6202-4196
Umeå University, Department of Social Work,Sweden.
2018 (engelsk)Inngår i: Journal of Policy and Practice in Intellectual Disabilities, ISSN 1741-1122, E-ISSN 1741-1130, Vol. 15, nr 1, s. 36-42Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

This article examines how administrators in social services (n = 70) and habilitation staff in healthcare (n = 40) in Sweden experience difficulties in their work with people with intellectual disabilities. The research aim was to investigate the most typical aspects of difficult working situations and to apply a comparative analysis of differences and similarities, where the respondents' organizational affiliations are taken into account. The results are primarily based on a content analysis. Contextual standardized questions were included in this study. The results revealed that experiences of difficulties were categorized in four typological themes: difficult situations associated with (1) structure, (2) professional role, (3) relationships, and (4) collaboration. The respondents' experiences of difficult situations in social services and healthcare organizations did not correspond to the respondents' work dissatisfaction or unclear goals. On the contrary, handling this plurality within a specific organizational context was a fundamental aspect of professionalism. The different characteristics of the organizations in this study reflected two different institutional logics. While the administrators mainly operated within an administrative logic based on a regulatory framework, the habilitation staff operated within a therapeutic logic based on a cognitive framework. Consequently, the two groups had their own specific norms and rule systems, which influenced when, and to what extent, everyday situations were experienced and defined as difficult. The organizational context seems to influence experiences of difficult situations in the work with people with ID and this calls for a discussion of how it impacts the quality of services within intellectual disability services.

sted, utgiver, år, opplag, sider
2018. Vol. 15, nr 1, s. 36-42
Emneord [en]
collaboration, difficult work situations, human service professions, intellectual disabilities
HSV kategori
Forskningsprogram
Barn- och ungdomsvetenskap; SAMHÄLLSVETENSKAP, Socialt arbete
Identifikatorer
URN: urn:nbn:se:hv:diva-10516DOI: 10.1111/jppi.12227ISI: 000428332000005Scopus ID: 2-s2.0-85044415429OAI: oai:DiVA.org:hv-10516DiVA, id: diva2:1063366
Tilgjengelig fra: 2017-01-10 Laget: 2017-01-10 Sist oppdatert: 2019-10-23bibliografisk kontrollert

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