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Knowing at work: A study of professional knowledge in integration work directed to newly arrived immigrants
Högskolan Väst, Institutionen för individ och samhälle, Avd för socialpedagogik och sociologi. (LINA)ORCID-id: 0000-0002-9792-7608
2016 (Engelska)Doktorsavhandling, sammanläggning (Övrigt vetenskapligt)
Abstract [en]

Currently, new knowledge domains and professions emerge as a consequence of societal changes that transform that conditions for work and work integrated learning. Integration work directed to newly arrived immigrants is one example of such a new professional knowledge domain. In civic orientation, which is the empirical case in this study, quality, standardization and dialogue are explicit strategies that impact the planning, organization and decision-making in everyday work. The interest in this thesis concerns the professional knowledge that is developed in activities aiming to provide heterogeneous groups of immigrants an orientation in the Swedish society. By making activity systems the prime unit ofanalysis and scrutinizing the ways in which integration workers make use of a stipulated course material and interactions in a specific context, the aim is to contribute to the understanding of the pedagogical and communicative knowledge that is developed in practice. The analytical approach takes its point of departure in a socio-cultural perspective on workplace studies. Three separate studies have been carried out in which the empirical data consist of observations,interviews, video recordings, field notes and documents from various integration offices.The results show that different perspectives on knowledge and culture becomes relevant in local discourses on quality in integration work. What distinguishes the integration workers professional knowledge concern seeing and understanding the heterogeneity of immigrants' cultural backgrounds and bridging boundaries.Culture function as an organizing element in work that makes it possible to make distinctions and organize a contextually relevant content that can be elaborated together with the members in the groups. Such work imply transformation of procedures and it is shown that the integration workers develop their knowledge from specific situations to understand the significance of textually mediate dimeanings in other situations. Knowledge is developed as the integration workers move between different situations and activities. It is concluded that the meaning-making involved in bridging between different cultural contexts relies on extensive knowledge in and about the recognition of the other and of interactions based on equal grounds. Negotiating agreements with the members of the groups about how common possibilities and responsibilities can be understood is central for respecting heterogeneity in the process and is at the core of the integration workers professional knowledge. Considering the future development of integration work, cumulative structures are needed that recognize and support the development of the integration workers professional knowledge within as well as between organizations and other related fields of practice and in relation to higher education.

Ort, förlag, år, upplaga, sidor
Trollhättan: University West , 2016. , s. 118
Serie
PhD Thesis: University West ; 9
Nyckelord [en]
Professional knowledge, integration work, civic orientation, work integrated learning, meaning-making, standardization, quality, cultural brokers
Nationell ämneskategori
Pedagogik Pedagogiskt arbete
Forskningsämne
Arbetsintegrerat lärande; SAMHÄLLSVETENSKAP, Socialt arbete
Identifikatorer
URN: urn:nbn:se:hv:diva-9808ISBN: 978-91-87531-34-7 (tryckt)ISBN: 978-91-87531-35-4 (tryckt)OAI: oai:DiVA.org:hv-9808DiVA, id: diva2:955770
Disputation
2016-09-23, C118-120, Trollhättan, 13:00 (Svenska)
Opponent
Handledare
Tillgänglig från: 2016-09-07 Skapad: 2016-08-26 Senast uppdaterad: 2019-12-03Bibliografiskt granskad
Delarbeten
1. Dimensions and perspectives of quality in integration work
Öppna denna publikation i ny flik eller fönster >>Dimensions and perspectives of quality in integration work
2016 (Engelska)Artikel i tidskrift (Refereegranskat) Submitted
Abstract [en]

Social work organizations are faced with rapid changes that increase demands on quality and quality assessment. Before deciding how to assess quality, it is necessary to define what quality means with regard to a specific activity.Defining what is meant by quality is especially important before assessing the quality of integration activities developed for new immigrants. To address these issues, this study focuses on the concept of quality with respect to the efforts made to support immigrant integration in Sweden, through an activity called civic orientation. The data consist of interviews, observations, and video recordings of personnel working in an integration office. The results show how quality is manifested: firstly, in organizational structures for supporting and developing practitioners' knowledge; secondly, in standardized methods and material, and thirdly, in recognizing and attending to individual differences andthe sense of cultural belonging in daily interactions. One conclusion is that the knowledge of the integration workers – seeing and understanding the heterogeneity of immigrants' cultural backgrounds and bridging boundaries – isvital to the quality of civic orientation. That knowledge is central to the future organization of integration work, but could become invisible with a one-sided emphasis on standardization in quality work.

Nyckelord
Quality, Integration work, Civic orientation, Cultural brokers, Standardization, Professional knowledge
Nationell ämneskategori
Pedagogiskt arbete
Forskningsämne
Arbetsintegrerat lärande; SAMHÄLLSVETENSKAP, Pedagogik
Identifikatorer
urn:nbn:se:hv:diva-9809 (URN)
Externt samarbete:
Anmärkning

Ingår i avhandling

Tillgänglig från: 2016-08-26 Skapad: 2016-08-26 Senast uppdaterad: 2016-08-26Bibliografiskt granskad
2. Adapting standardised teaching material to suitlocal learning conditions
Öppna denna publikation i ny flik eller fönster >>Adapting standardised teaching material to suitlocal learning conditions
(Engelska)Manuskript (preprint) (Övrig (populärvetenskap, debatt, mm))
Abstract [en]

Standards have become generic elements in welfare practices and are expected to facilitate procedures and secure a uniform service to all citizens. This study investigates the knowledge involved in making practical use of a standardized teaching material to meet a diversity of knowledge needs in an integration activity aiming to support newly arrived immigrants' participation in society.Through video observations, interviews and document studies, the sequential structuring of information is reorganized into narrative patterns that presuppose knowledge about how different pieces of information relate to one another, andhow they work together in relation to different cultural expressions. It is argued that the procedural knowledge and scope of action intrinsic in bridging between different boundaries is decisive for understanding the basic conditions necessary for how a standardized teaching material can support processes of meaning making in integration work.

Nyckelord
Standards, Standardization, Professional knowledge, autonomy, civic orientation, Integration work
Nationell ämneskategori
Pedagogiskt arbete
Forskningsämne
Arbetsintegrerat lärande; SAMHÄLLSVETENSKAP, Pedagogik
Identifikatorer
urn:nbn:se:hv:diva-9810 (URN)
Externt samarbete:
Anmärkning

Ingår i avhandling

Tillgänglig från: 2016-08-26 Skapad: 2016-08-26 Senast uppdaterad: 2016-08-26Bibliografiskt granskad
3. Knowing in practice: the use of dialogue as a pedagogical method in integration work
Öppna denna publikation i ny flik eller fönster >>Knowing in practice: the use of dialogue as a pedagogical method in integration work
2015 (Engelska)Ingår i: Nordic Journal of Migration Research, ISSN 1799-649X, E-ISSN 1799-649X, Vol. 5, nr 4, s. 168-176Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

This study analyses dialogue as an aspect of professional knowledge when integration workers are orienting newly arrived immigrants about Swedish society and everyday life in an integration activity called civic orientation. The data consists of interviews with integration workers and observations of classes in Sweden. The results show that using dialogue involves knowing how to mobilise a contextual foundation for mediating between different experience-based meanings and how to re-contextualise information, which requires skilful handling of various knowledge sources. To bridge between standardised information and contextually relevant meanings is central in integration processes and here, dialogue could support future integration work.

Nyckelord
Professional knowledge; dialogue; meaning making; integration work; civic orientation
Nationell ämneskategori
Lärande
Forskningsämne
Arbetsintegrerat lärande; SAMHÄLLSVETENSKAP, Socialt arbete; SAMHÄLLSVETENSKAP, Pedagogik
Identifikatorer
urn:nbn:se:hv:diva-8781 (URN)10.1515/njmr-2015-0025 (DOI)
Tillgänglig från: 2015-12-11 Skapad: 2015-12-11 Senast uppdaterad: 2019-12-10Bibliografiskt granskad

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