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Det goda telefonmötet: En litteraturstudie om sjuksköterskans telefonrådgivning
Högskolan Väst, Institutionen för omvårdnad, hälsa och kultur, Avd för vårdvetenskap på grundnivå.
Högskolan Väst, Institutionen för omvårdnad, hälsa och kultur, Avd för vårdvetenskap på grundnivå.
2015 (Svenska)Självständigt arbete på grundnivå (yrkesexamen), 10 poäng / 15 hpStudentuppsats (Examensarbete)Alternativ titel
The good telephone meeting : a literature review about telenursing (Engelska)
Abstract [en]

Background:

Annually, nearly six million calls are made to the Swedish Healthcare Direct and these calls are answered by registered nurses. Over recent years it has become more common for patients to enter their way into the healthcare system this way. The nurses who handle the calls are guiding the callers to the right area of practice for their problems.

Aim:

The aim of the study was to study nurses' experiences of working with tele-nursing.

Method:

A literature review based on published research on tele-nursing was performed. Twelve qualitative articles were selected which reflected various approaches of tele-nursing.

Results:

The results from the study were presented in two themes: "The good dialogue" and "The given conditions" comprising five sub-themes.

Conclusion:

Tele-nurses' major concerns are the absence of visibility for which the tele-nurses develop strategies to compensate. The way to question, listen to the answers and perceive the unspoken words are very important for the outcome of the call. It takes time to hear the caller's full story which is in conflict with the tele-nurses limited time per call.

Ort, förlag, år, upplaga, sidor
2015. , s. 16
Nyckelord [en]
Decision making, nurse-patient relationship, nurses’ experiences, tele-nursing, telephone triage.
Nationell ämneskategori
Omvårdnad
Identifikatorer
URN: urn:nbn:se:hv:diva-7400Lokalt ID: EXO500OAI: oai:DiVA.org:hv-7400DiVA, id: diva2:791045
Ämne / kurs
Omvårdnad
Utbildningsprogram
Sjuksköterskeprogrammet
Handledare
Examinatorer
Tillgänglig från: 2015-03-02 Skapad: 2015-02-26 Senast uppdaterad: 2015-03-02Bibliografiskt granskad

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