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E-government and E-governance: local implementation of E-government policies in Sweden
Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.ORCID-id: 0000-0002-2118-2152
2014 (Engelska)Doktorsavhandling, sammanläggning (Övrigt vetenskapligt)
Abstract [en]

It is recognized in international research that the public sector has been transformed into a networked, open and more flexible, informal and interactive governance structure. This is described as a transition from "government to governance". Sweden is one of the international leaders with regards to e-government development. The objective of this thesis is to provide a deeper understanding of how e-government policies are implemented in an e-governance context, through empirical case studies in Sweden. The focus is on the local level. The overall research question is: How is e-government policy put into practice when focusing on the local level? This is reported in four articles.Case study methodology is used as research method, including interviews, focus group interviews, document studies, and some participatory observations. The analysis is partly based on an inductive methodological approach, since this is a new, emerging field of innovative policy and practice.The analysis arrives at three overarching conclusions: (1) In practice, when e-government policy is implemented and translated at the local level, it tends to happen in an e-governance setting conducted by policy entrepreneurs or promoted by entrepreneurial behaviour in public administration. E-government policies are implemented in relation to local cultures, norms and economic structures. (2) Implementation of e-government and e-governance initiatives requires trust in the service provision among public administrators as well as among citizens. Efficiency and citizen-centred approaches in the redesign of information relationships between public administration and citizens to create some sort of added value are crucial. (3) The thesis indicates that there are two main implications of municipal contact centres (CCs): they localize public services and they combine different services into a one-stop practice striving to provide "holistic" services to the individual citizen. However, although the use of ICT is essential for the organisational transformation, the results indicate that the organisational settings and internal anchoring are greater constraints than new technology for implementation of local e-government and e-governance initiatives in the form of contact centres. One example for potential added value is the source of information of citizens' issues through the implementation of municipal contact centres, which may have a positive impact on the conditions for local planning.

Ort, förlag, år, upplaga, sidor
Stockholm: KTH Royal Institute of Technology, 2014. , s. vii, 38
Serie
TRITA-SOM, ISSN 1653-6126 ; 14:11
Nyckelord [en]
E-governance, e-government, implementation, policy entrepreneurs, municipal contact centres, policy networks, New Public Management, Sweden
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning
Forskningsämne
SAMHÄLLSVETENSKAP, Informatik
Identifikatorer
URN: urn:nbn:se:hv:diva-6793ISBN: 9789175952383 (tryckt)OAI: oai:DiVA.org:hv-6793DiVA, id: diva2:754110
Opponent
Handledare
Tillgänglig från: 2014-10-09 Skapad: 2014-10-09 Senast uppdaterad: 2019-11-29Bibliografiskt granskad
Delarbeten
1. Policy entrepreneurs in networks: implementation of two Swedish municipal contact centres from an actor perspective
Öppna denna publikation i ny flik eller fönster >>Policy entrepreneurs in networks: implementation of two Swedish municipal contact centres from an actor perspective
2014 (Engelska)Ingår i: International Journal of Entrepreneurship and Small Business, ISSN 1476-1297, E-ISSN 1741-8054, Vol. 21, nr 3, s. 288-302Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

This study aims to elaborate on the meanings of policy entrepreneursand through the conceptualisation analysing implementation of local municipalcontact centres – a Swedish local e-governmental initiative. The paper buildson qualitative case studies including interviews, observations and documentanalysis, all analysed through the perspective of policy entrepreneurs. Localpolicies are implemented in relation to local cultures, norms and economicstructures. The networked governance structure demands entrepreneurial actorsto combine resources and interests into a change. Here we identified boththeoretically and practical, two types of such entrepreneurial actors. The issueentrepreneur focuses on the issue as such and focuses on the solution to a singleproblem. The political entrepreneur, on the other hand, focuses on core valuesand long term structural changes. The emerging networked governancestructure asks for improved knowledge on policy entrepreneurship both foranalytical and practical improvements. The findings may provide usefulinformation for municipal e-government planning specifically when planningfor implementing contact centres. The study enriches the existing literature onpolicy entrepreneurs in networks expanding the roles to include also local e-government contexts.

Nyckelord
policy entrepreneurs, governance, networks, e-government, municipal contact centres, Sweden
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning Statsvetenskap Företagsekonomi
Forskningsämne
SAMHÄLLSVETENSKAP, Offentlig förvaltning
Identifikatorer
urn:nbn:se:hv:diva-6198 (URN)10.1504/IJESB.2014.060893 (DOI)2-s2.0-84899797619 (Scopus ID)
Tillgänglig från: 2014-05-03 Skapad: 2014-05-03 Senast uppdaterad: 2019-12-02Bibliografiskt granskad
2. Trust in Safe Public E-services: Translating Policies into Use
Öppna denna publikation i ny flik eller fönster >>Trust in Safe Public E-services: Translating Policies into Use
2011 (Svenska)Ingår i: Uddevalla Symposium 2010. Innovation and Multidimensional Entrepreneurship - Economic, Social and Academic Aspects / [ed] Irene Bernhard, Trollhättan: University West , 2011, 1, s. 107-124Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

The emerging information society challenges relations between public agencies and citizens in many ways. Such relations taking place on the Internet or in other specific systems are called public e-services, which is a basic component of e-government.  E-services as such are innovations – even if the service as such has been there before – it is a new way producing and organizing the service. For successful implementation of innovations in public contexts the innovations has to be considered as legitimate by all involved actors.

   On a European and national level there are some policies and emerging standardization regarding public e-services. Thus policies are translated both to other levels of governments in the multi-level governance chain and secondly from technical to administrative settings. Since the Swedish public administration rely on a double steering approach, with strong constitutional regional and local autonomy, such policies cannot be forced out into regional local public agencies. Instead European and national policy statements become soft policy instruments in the local context and the implications from them rely on the local uptake in the specific setting and the competences of the professionals in the local public administration. 

   Since this is a new emerging field of innovative practice our analysis will build on an inductive methodological approach. The theoretical framework of policy and technology translation opens for inclusion of this broad process of changes. Our focus here on the translation process is to highlight both translations over levels in multi-level settings and constructions of meanings of safety. The conclusion is that the translation over levels from policies to praxis appears to be more critical than the technological translation. In short: the organizational settings of multi-level governance are greater constraints than new technology for implementation of public e-services.   

Ort, förlag, år, upplaga, sidor
Trollhättan: University West, 2011 Upplaga: 1
Serie
Forskningsrapport / Högskolan Väst , ISSN 1653-7831 ; 2011:01
Nyckelord
e-Government, public e-services, innovation, policy translation, multi-level-governance
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning
Forskningsämne
SAMHÄLLSVETENSKAP, Informatik
Identifikatorer
urn:nbn:se:hv:diva-3185 (URN)978-91-633-7747-1 (ISBN)
Konferens
13th Uddevalla Symposium, 19-22 August, 2010, Jönköping, Sweden
Tillgänglig från: 2011-02-04 Skapad: 2011-02-04 Senast uppdaterad: 2020-03-05Bibliografiskt granskad
3. Regional e-governance: Promoting Entrepreneurial Behavior in Public Administration
Öppna denna publikation i ny flik eller fönster >>Regional e-governance: Promoting Entrepreneurial Behavior in Public Administration
2014 (Engelska)Ingår i: Agglomeration, clusters and entrepreneurship: Studies in Regional Economic Development. / [ed] Charlie Karlsson, Börje Johansson, Roger R. Stough, Cheltenham: Edward Elgar Publishing, 2014, 1, s. 199-220Kapitel i bok, del av antologi (Refereegranskat)
Abstract [en]

Public e-services are technical innovations which enable organizational changes. The basic pre-conditions for e-services in the public sector differ in several respects from e-commerce in the private sector. When the “customers” are citizens, the distribution of, access to and use of the services are not based on an open market distribution. Public e-services bring about innovative organizational changes for the new e-society and bridge formerly unseen digital divides. However, such changes demand an innovative behaviour among people in professional roles which are usually strictly and formally defined. 

    The conceptual model developed in this paper will discuss the differences of e-services, e-administration and e-democracy. Following this model, an illustrative case of a public e-service on the Internet will be presented and analyzed. The e-service extending the geographical reach of public organizations is the Common application system for upper secondary school in the regions of West Sweden and Östergötland in Sweden. The professionals in public administration acted as entrepreneurs and improved the intended benefits of the e-service. We therefore see a demand for developing general models to analyze as well as for promoting public e-services.

Ort, förlag, år, upplaga, sidor
Cheltenham: Edward Elgar Publishing, 2014 Upplaga: 1
Nyckelord
E-Governance, regional, public e-service, IT-innovations, entrepreneurial, public administration
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning
Forskningsämne
SAMHÄLLSVETENSKAP, Nationalekonomi; SAMHÄLLSVETENSKAP, Företagsekonomi; SAMHÄLLSVETENSKAP, Offentlig förvaltning
Identifikatorer
urn:nbn:se:hv:diva-5908 (URN)10.4337/9781783472635.00016 (DOI)000333186100009 ()2-s2.0-84958648119 (Scopus ID)9781783472635 (ISBN)9781849809269 (ISBN)
Tillgänglig från: 2014-02-10 Skapad: 2014-02-10 Senast uppdaterad: 2020-02-21Bibliografiskt granskad
4. Local e-Government in Sweden: Municipal Contact Center implementation with focus on Citizens and Public Administrators
Öppna denna publikation i ny flik eller fönster >>Local e-Government in Sweden: Municipal Contact Center implementation with focus on Citizens and Public Administrators
2014 (Engelska)Ingår i: Journal of Community Informatics, E-ISSN 1712-4441, Vol. 10, nr 1Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

The aim of the article is to analyze the implementation of municipal contact centers (CCs) - an e-government initiative on the local level - from the perspectives of citizens and public administrators. This article is based on case studies from four Swedish municipalities. The results indicate that the CCs: contribute to increased access to municipal service, localize public services and combine different services into a one-stop practice striving to provide a "holistic" approach to the individual citizen in her local context. However, the quality of the service also depends on the organizations of the work within the back-office of the municipality. All issues from the citizens were registered which contribute to increased knowledge about the citizens needs and perceptions regarding municipality services and planning in urban issues.

Nyckelord
Community Service Delivery, e-Government, Municipal Contact Centre, Urban Planning, Learning
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning
Forskningsämne
SAMHÄLLSVETENSKAP, Informatik; SAMHÄLLSVETENSKAP, Offentlig förvaltning
Identifikatorer
urn:nbn:se:hv:diva-5890 (URN)
Tillgänglig från: 2014-01-20 Skapad: 2014-01-20 Senast uppdaterad: 2024-03-06Bibliografiskt granskad

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